Apt2B Reviews 4

My customer service rep - Laurie Grimes - went above and beyond in helping me pick out my dream couch! She was very diligent in answering all of my questions and guiding me to make the right purchase. I’m so happy I went with Apt2B!

Date of experience: September 16, 2024

What went wrong is that I never got the sofa I ordered. The company or reps that they had working on the issue presented no real solution. Didn't care because they viewed me as a one-time sofa customer.
I placed an order and after waiting appropriate amount time suggested, and not hearing from them about delivery, I reached out. At that point the rep was like, well this sofa is not in production b/c we've had a problem with the factory that produced this sofa - not sure exactly when the problem will be fixed and solution that we can offer is select another sofa from our catalog and we'll even give you $100 dollar discount. Note - There was no sorry we did not reach out to you earlier with this issue. Instead of having me wait 8 weeks. At this point I told her the solution she presented did not work for me, so can I just get an update of how long would I have to wait to get sofa in production. I was then informed 1 month. At this point I was like well you already had me wait 8 wks. I don't want to go into websites again searching for sofa I like, so I'll wait.
The website noted the sofa was in production so when I reached out again a month later to see when I could expect delivery. I was told sofa was not in production. No date could be provided. The website was incorrect and they apologized for the mix messaging. This time the offer they provided was select another sofa and get $300 dollars off from our other type of sofas. All of there other sofas were 900 dollars more b/c I made the purchase during a sale week.
I just think you want to do business with a company who cares to inform you about issues and works with you to find a solution that works for you b/c they messed up. Don't accept money if you cannot produce a product. Don't provide solutions that are only based on your benefit. Not once did they asked what would be a good solution for you - how can we make this work - we value you as a customer.

Date of experience: April 09, 2024

Excellent product and customer service. Delivery was on point, timely and the driver was communicative. I love my couch so much and my pets claws are no match for the velvet. I will be ordering more in the future.

Date of experience: October 31, 2023

I actually really liked my delilah sofa for the two years that it survived my dogs. It was pretty comfy, modern, and super cute. If Apt2b started selling durable sofa covers I might consider buying from them again. I wouldn't recommend buying furniture from here if you have young kids or big pets. The furniture will not survive.

Date of experience: August 20, 2022