Verified
Subhojit Bhowmick Was easy to work with and we went back and forth on how to update our call types and scripts. He walked me through it from an agents perspective and then we quickly got the script up... See more
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Krishna K. helped us onboard to Answerforce, looking forward to using the service, and much thanks to Krishna
Company replied
Verified
I own a small Services business. AnswerForce is like have 24/7/365 personnel to receive the calls / leads that potentially can be converted into new customers. I switched to AnswerForce from an AI c... See more
Company replied
Verified
When reviewing your co's website I was contacted immediately by a chat invite. I though it was a BOT and asked them, and Michele replied "no". She connected me to Pamela. That app. was easy to attend,... See more
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Company details
- #1 of 6 best companies in Telephone Answering Service
- #10 of 272 best companies in Business to Business Service
- #1 of 11 best companies in Call Center
Written by the company
24/7 receptionists for home service businesses. Answer calls day and night, capture every lead, and schedule appointments with ease. Missed calls are missed opportunities, be the contractor that always answers with AnswerForce
Contact info
1033 SE Main St, 97214, Portland, United States
- 8004618520
- clientservices@answerforce.com
- answerforce.com
5.0
Excellent
801 reviews
Krishna K
Krishna K. helped us onboard to Answerforce, looking forward to using the service, and much thanks to Krishna
Date of experience: June 24, 2025
Reply from AnswerForce
Thank you so much, Mel, for the wonderful review! We’re thrilled to hear that Krishna K. made your onboarding experience a smooth one. We're excited to have you on board and look forward to supporting your team with outstanding service. Please don’t hesitate to reach out if you ever need anything!
Allison Ball
AnswerForce, Lead Client Account Manager
Verified
Catherine did a wonderful job…
Catherine did a wonderful job explaining the system and how it works. She was quick and efficient as we covered alot of ground. I am confident they are going to do a great job with my calls.
Date of experience: June 24, 2025
Reply from AnswerForce
Thank you so much, John! We're glad to hear that Catherine provided a clear and efficient overview of the system. It’s great to know you’re feeling confident moving forward — we’re committed to delivering excellent service on every call. If you ever need anything, we’re just a message or call away!
Allison Ball
AnswerForce, Lead Client Account Manager
Verified
Every intaction I have had with…
Every intaction I have had with AnswerForce has been pleasant. The staff is knowledgeable and helpful. I am truly glad we made the decidion to trust AnswerForce to care fro our clients when we can not personally answer the phone.
Date of experience: June 23, 2025
Reply from AnswerForce
Kim, thank you so much for your kind words and for taking the time to leave this review! We're thrilled to hear that every interaction you've had with AnswerForce has been pleasant and that our team has been able to support your business effectively. It means a lot to know that you trust us to care for your clients when you can’t be there personally.
We truly appreciate the opportunity to work with you and the Fish Window Cleaning team!
Allison Ball
AnswerForce, Lead Client Account Manager
Answer Force - definitely 5 Stars!
We just started using Answer Force 2 weeks ago and we have been so impressed with the quality of their Call Center service! They have continued to work with us to update our Call script and flow so that we are now getting more conversions that previously - and Answer Force has also allowed us to greatly reduce the amount we were spending on hiring Call Center Reps directly. Definitely 5 Stars! Some of the things we value:
- Excellent Customer Service - they quickly get back to us on any questions we have.
- Great call quality and the majority of those handling our customers calls are excellent English speakers, very friendly and helpful to our customers.
- Affordable for our small business
Date of experience: June 19, 2025
Reply from AnswerForce
Thank you so much for your wonderful review! We're thrilled to hear you had such a positive experience with our team. It means a lot to know that our service met your expectations and made a great impression. If there's ever anything more we can do to support you, please don't hesitate to reach out. We're here for you every step of the way!
Allison Ball
AnswerForce, Lead Client Account Manager
Verified
Reply from AnswerForce
Thank you so much, Maylin! We're thrilled to hear that your experience was great and helpful. It's always our goal to make things smooth and valuable for you. Please don’t hesitate to reach out if there’s anything more we can do to support you!
Allison Ball
AnswerForce, Lead Client Account Manager
Client Services Team - Thank You For Your Help
Jayashre and Krishna from Client Services team have been great with the onboarding process. Quick to respond via chat, phone, and email. Very punctual highly recommend this service from my experience so far. We are a niche technical business, and they have been very helpful.
Date of experience: June 16, 2025
Reply from AnswerForce
Thank you so much for the wonderful 5-star review, Daniel!
We’re thrilled to hear that your onboarding experience with Jayashre and Krishna has been smooth and supportive. They take great pride in providing responsive, timely, and thoughtful service—especially when working with specialized businesses like yours. Your recommendation means a lot to us, and we’re excited to continue supporting your team’s success.
Thanks again for your kind words and trust in our services!
Allison Ball
AnswerForce, Lead Client Account Manager
Verified
Excellent onboarding experience!
The onboarding process by Catherine was thorough, engaging, and easy to follow. Everything I need to get us started quickly.
Date of experience: June 11, 2025
Reply from AnswerForce
Thank you so much, Armando! We're thrilled to hear that you had an excellent onboarding experience. Catherine will be delighted to know her thorough and engaging approach made everything easy to follow and helped you get started quickly. We're excited to have you on board and look forward to supporting your success!
Allison Ball
AnswerForce, Lead Client Account Manager
Verified
As always
As always, AnswerForce is very responsive and knowledgeable!
Date of experience: June 05, 2025
Reply from AnswerForce
Thank you so much for the kind words and five-star review! We’re thrilled to hear that you continue to find our team responsive and knowledgeable. It’s always a pleasure working with you, and we truly appreciate your continued trust in AnswerForce.
Allison Ball
AnswerForce, Lead Client Account Manager
Verified
Pleasant experience
Catherine was extremely helpful, patient and very friendly. She took her time to make sure she understood my needs and worked to find a solution.
Date of experience: June 09, 2025
Reply from AnswerForce
Thank you so much for your kind words, Laura! We're thrilled to hear that Catherine provided you with such a helpful and friendly experience. Taking the time to understand your needs and find the right solution is exactly what we strive for. We truly appreciate your feedback and look forward to assisting you again!
Allison Ball
AnswerForce, Lead Client Account Manager
Verified
Subhojit answered all my questions and…
Subhojit answered all my questions and solved my probems promptly and with great care.
Date of experience: June 02, 2025
Reply from AnswerForce
Thank you so much for your kind words, Abe! We're thrilled to hear that Subhojit was able to assist you promptly and with care. We truly appreciate your feedback and are glad we could help resolve your issues. If you ever need anything in the future, don't hesitate to reach out — we're always here to help!
Allison Ball
AnswerForce, Lead Client Account Manager
Verified
Subhojit Bhowmick made updating the script easy
Subhojit Bhowmick Was easy to work with and we went back and forth on how to update our call types and scripts. He walked me through it from an agents perspective and then we quickly got the script updated once we got on the same page about the goal we are trying to accomplish. AnswerForce has been great and very reliable on communication. Thank you!
Date of experience: May 31, 2025
Reply from AnswerForce
Thank you for your kind words recognizing our communication and reliability! We’re thrilled Subhojit made the process smooth and enjoyable for you, and his review of your script from an agent’s perspective ensured the updates met your objectives. We’re grateful that you chose AnswerForce. We look forward to continuing to support your team!
Tabby Adams
AnswerForce, Lead Client Account Manager
Verified
Excellent in every aspect!
The entire team at AnswerForce is organized, communicates clearly and effectively, and goes above and beyond to provide excellent customer service. From creating scripts, making edits quickly, finding solutions, and providing our customers with a consistent service - we are a very happy subscriber!
Date of experience: May 28, 2025
Reply from AnswerForce
Thank you for your wonderful feedback. We’re delighted to hear that our team’s organization, clear communication, and dedication to exceptional customer service have made a positive impact. Our goal is to exceed expectations by swiftly editing scripts, finding solutions, and providing consistent service. We appreciate your trust and are grateful to have you as a subscriber. We look forward to maintaining our high level of service and helping your business thrive.
Tabby Adams
AnswerForce, Lead Client Account Manager
Verified
Simple and easy to understand onboarding
Date of experience: May 30, 2025
Reply from AnswerForce
Thank you for sharing your experience. We’re pleased to hear that you found our onboarding process straightforward and easy to understand. Ensuring a seamless start is our priority, and your feedback confirms we’re achieving that goal. We look forward to continuing to serve you and appreciate your trust in us.
Tabby Adams
AnswerForce, Lead Client Account Manager
Verified
Catherine was really great to deal…
Catherine was really great to deal with. Very pleasant and had great suggestions on how to word the questions. She made the process very easy.
Date of experience: May 30, 2025
Reply from AnswerForce
Thank you so much for your kind words, Nancy! We're thrilled to hear that Catherine made the process smooth and enjoyable for you. She takes great pride in helping clients craft thoughtful and effective questions, and your feedback truly means a lot. We're grateful you chose to work with us and look forward to supporting you again in the future!
Allison Ball
AnswerForce, Lead Client Account Manager
Verified
I highly recommend Answerforce for call answering
I highly recommend Answerforce for professional reliable call answering, 24/7, their support is exceptional, the quality of answering and sending messages is very impressive. I have had other call answering services, some are far more expensive but their service was far less professional and reliable. They are a pleasure to deal with, recommend the right plan and respond immediately to any comments. Exceptional service.
Date of experience: May 22, 2025
Reply from AnswerForce
Thank you so much for the thoughtful and glowing review, Caroline! We’re thrilled to hear that you’ve had such a positive experience with AnswerForce. Providing reliable, professional, and responsive service is what we strive for every day, and it means a lot to know we're hitting the mark. We're grateful for your recommendation and look forward to continuing to support you and your team at Cavendish Law!
Allison Ball
AnswerForce, Lead Client Account Manager
Verified
Ali and Lilu were amazing with my…
Ali and Lilu were amazing with my training process today. I had some reservations about using an answer service from past experiences and they really took the time out of their day to put my mind at ease and make sure that I understand every aspect and detail of the service and what is included.
Date of experience: April 25, 2025
Reply from AnswerForce
Amanda, thank you so much for your kind words! We’re thrilled to hear that Ali and Lilu made your experience a positive one. We understand that past experiences can leave some hesitation, so we’re especially glad they were able to walk you through everything and put your mind at ease. We’re always here to support you and are excited to have you with us!
Allison Ball, AnswerForce - Lead Client Account Manager
Verified
Easy and Intuitive
Helps take the brunt of afterhours calls off of us so we can have a more seamless work/life separation. Set up was easy and cost was very reasonable!
Date of experience: April 23, 2025
Reply from AnswerForce
Nicholas, thank you so much for the great review! We're so glad to hear that the setup was smooth and that our service is helping create a better work/life balance for you. That’s exactly what we aim for, and it means a lot to know we’re making a difference!
Allison Ball, AnswerForce - Lead Client Account Manager
Verified
Top notch support
As all of my experience has been calling into AnswerForce for support:
* no wait time
* very articulate support specialists answer the phone
* experienced and knowledgable specialists answer the phone - no bouncing around to different people
* attentive and supportive to our needs
* very polite
Date of experience: April 10, 2025
Reply from AnswerForce
Hello Scott! Thank you so much for your wonderful feedback. We do understand that your time is valuable, and we do not want to waste one moment of your time while supporting you and your business. Our team takes pride in ensuring your needs are handled quickly and efficiently. Thank you for being a long-standing customer with AnswerForce. We truly appreciate your time.
-Shelby Anderson, AnswerForce Operations Leader
Verified
Kulvinder Kaur was so supportive and…
Kulvinder Kaur was so supportive and helpful! She took so much time to work with us and ensure everything was resolved.
Date of experience: April 07, 2025
Reply from AnswerForce
Emma, thank you so much for the kind words! We’re thrilled to hear that Kulvinder was able to support you so thoroughly—she’s a fantastic part of our team. We’re glad everything was resolved, and we’re always here if you need anything in the future!
Allison Ball, AnswerForce - Lead Client Account Manager
Verified
Seamless Onboarding & Incredible Support!
We recently completed our onboarding with this answering service for after-hours support, and the experience has been top-notch from start to finish. A huge shoutout to Ali and Lilu, who were both phenomenal—professional, patient, and incredibly thorough. They took the time to understand our specific needs and ensured that the setup was tailored perfectly to our business.
The script was dialed in with precision, and every detail was handled thoughtfully. Since going live, the service has been running flawlessly. Our customers are receiving prompt, courteous responses, and we’re getting clear, accurate messages every time.
It’s a huge relief knowing our business is covered after hours with such a capable team behind the scenes. Highly recommend this service—and especially Ali and Lilu—for anyone looking for reliable, high-quality call support!
Date of experience: April 01, 2025
Reply from AnswerForce
Wow—thank you so much for this incredible review! We’re beyond thrilled to hear that your onboarding experience was seamless and that Ali and Lilu delivered the level of care and professionalism we always strive for. They are truly dedicated to making sure each client feels heard and supported, and we’re so proud to have them on our team.
It means the world to us to know that the service is running smoothly and that your customers are being well taken care of after hours. Your trust in us is something we deeply value, and we're honored to be part of your extended team.
We’re here whenever you need us, and we’re excited to keep supporting your business as it grows. Thank you again for the high recommendation—it truly means everything!
Allison Ball, AnswerForce - Lead Client Account Manager
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