Verified
Always so helpful and friendly every time I call customer service to help with our account. Any time we need to make updates or changes, they make it happen right away, and they provide suggestions... See more
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See what reviewers are saying
Verified
AnswerConnect is the real deal and I couldn't be happier with their service. The phone always gets picked up, messages come through, and we follow up as needed. They even set appointments for us. T... See more
Company replied
Swathi Sivakumar at AnswerConnect was incredibly helpful! She guided me on how to view my account properly, add my profile to our company’s account, and check our total call minutes. Her support was c... See more
Company replied
Verified
Any time I have an interaction with someone at AnswerConnect, they are incredibly kind and patient. They will work with you until they have your issue resolved. They are extremely quick to respond to... See more
Company replied
Company details
- #2 of 6 best companies in Telephone Answering Service
- #34 of 272 best companies in Business to Business Service
- #3 of 11 best companies in Call Center
Written by the company
Your customers are in good hands. We have a team of professional, upbeat, friendly customer service experts ready to impress your callers and deliver your messages round the clock. The best part? We're so good, both you and your customers will swear we're in-office with you.
Written by the company
Contact info
AnswerConnect, 1033 SE Main St., 97214, Portland, United States
- 800-700-8888
- clientservices@answerconnect.com
- answerconnect.com
4.9
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
Verified
Fantastic customer Service
Fantastic customer Service - very happy so far!
Date of experience: June 30, 2025
Verified
Verified
Great customer service experience
Always so helpful and friendly every time I call customer service to help with our account.
Any time we need to make updates or changes, they make it happen right away, and they provide suggestions to make our account as efficient and effective as possible.
Date of experience: July 03, 2025
Verified
Great Customer Service
Hello. My call was answered immediately by Shruti and she was able to answer my question right away. As I am the administrator for our Property Management team, I do review messages each morning. All of your team is extremely professional and thorough with the calls. Thank you.
Date of experience: July 02, 2025
Verified
You were so helpful and patient when…
You were so helpful and patient when going through the adjustments needed for the script and were able to help accomodate all of our needs
Date of experience: July 01, 2025
Verified
Very quick and helpful
Very quick and helpful. Appreciate the fast support to get everything set up
Date of experience: June 28, 2025
Verified
Fazeer M
Fazeer M. was very helpful, knowledgeable and patient when guiding me through the site
Date of experience: June 25, 2025
Verified
I have been with answer connect for a…
I have been with answer connect for a year and they have been great for my service plumbing business. So easy to work with. I am extremely happy with the service they provide!
Date of experience: June 24, 2025
Verified
Updating Work Flow
Katie did a great job in assisting us with our connection with Zapier on how to spot duplicated and update the applicable record ! 5 star all the way.
Date of experience: June 24, 2025
Verified
Great Service and Value Exactly as Advertised
AnswerConnect is the real deal and I couldn't be happier with their service. The phone always gets picked up, messages come through, and we follow up as needed. They even set appointments for us. Ton of value here with their scripting team helping to build all the scripts. Their follow up has been amazing and checking in to make sure we are happy and everything running smoothly. Very easy to book an appointment with them short notice to fix any problem. Basically on auto-pilot now and I've already migrated my other business here. I plan on being a customer for a long time thank you everyone highly recommend you won't be disappointed :)
Date of experience: June 19, 2025
Reply from AnswerConnect
Thank you so much for the amazing review! We're happy to hear that you've had such a positive experience with AnswerConnect. It's great to know that our team has been able to deliver the value and reliability you need. Thank you for choosing us to migrate your other business over as well, and we truly appreciate your trust and long-term partnership!
Verified
Very helpful walked me through every step
Very helpful walked me through every step.
Date of experience: June 20, 2025
Reply from AnswerConnect
We're happy to hear you had a very helpful experience! Customer service is a top priority for us and we thank and appreciate you for trusting us!
Mia was great at problem solving with…
Mia was great at problem solving with me. I felt heard and responded to!
Date of experience: June 12, 2025
Reply from AnswerConnect
Thank you for your review! Mia is an amazing asset to our team, I'm glad that you felt heard and had an overall great experience with her! We will pass this encouragement to her and look forward to doing business with you.
Verified
The representative was excellent
The representative was excellent. She made the onboarding process smooth, quick, and efficient. I would highly recommend this service to anyone seeking a reliable and high-quality answering service. Thus far, this experience has exceeded my expectations.
Date of experience: June 18, 2025
Reply from AnswerConnect
Thank you so much for your kind words! We're thrilled to hear that your onboarding experience was smooth and efficient. We're grateful to have you with us and look forward to continuing to support your needs.
Verified
Great Customer Service!
Kate was so amazing!! Super helpful. I didn't have to do anything, she did it all.
Date of experience: June 18, 2025
Reply from AnswerConnect
Thank you for the wonderful feedback! We’ll be sure to pass along your kind words. It’s great to know Kate was able to take care of everything and make the process effortless for you.
Verified
WE are very happy with Answer Connect
WE are very happy with Answer Connect, the customer service is always great and they are extremely responsive. Any questions I may have or reports requested to see how we are performing they have a fast turnaround. We are happy with the Partnership.
Date of experience: June 06, 2025
Reply from AnswerConnect
Providing great customer service and timely support is top priority for us, so it’s wonderful to know it’s making a positive impact. We truly value your trust and look forward to continuing to support your success.
Outstanding Support from Swathi Sivakumar
Swathi Sivakumar at AnswerConnect was incredibly helpful! She guided me on how to view my account properly, add my profile to our company’s account, and check our total call minutes. Her support was clear, efficient, and professional. Highly recommend her assistance!
Date of experience: June 11, 2025
Reply from AnswerConnect
Thank you for sharing your experience! We’ll be sure to pass along your kind words. Happy ro hear Swathi helped make managing your account easier. We appreciate your continued trust in AnswerConnect!
Verified
The staff at AnswerConnect
The staff at AnswerConnect, has been incredible with my scripting and following up with me on my satisfaction with their services. I am very happy with both their service & customer service skill set. AnswerConnect is Definitely a company that helps solve your daily business needs.
Date of experience: June 06, 2025
Reply from AnswerConnect
Thank you so much for your thoughtful feedback! Providing reliable support and excellent customer service is what we strive for every day. We're honored to be part of helping you meet your daily business needs!
Verified
Answer Connect Great for Small Business
Answer Connect has been great for my small business. It allows me to get some focus time in. My clients like talking to someone rather than leaving a voice message. They are a reliable company and we recommend them
Date of experience: June 04, 2025
Reply from AnswerConnect
Thank you for the great feedback! We truly appreciate your recommendation and look forward to continuing to support your success!
Verified
Great service by everyone on the team
Great service by everyone on the team! Everyone is very polite to my clients and I haven’t missed a single potential client call! This service has helped my firm grow!
Date of experience: June 03, 2025
Reply from AnswerConnect
Thank you for the fantastic review! We truly value your partnership and look forward to continuing to serve you!
Verified
Answer Connect is simply the best
Subhojit Bhowmick is fast and responsive he handled my call promptly. The team at Answer connect is great. I tried other services, Answer Connect is simply the best.
Date of experience: June 02, 2025
Reply from AnswerConnect
Thank you so much for your kind words! We're thrilled to hear that Subhojit provided fast and responsive support—that’s exactly the level of service we aim to deliver. It means a lot to know that after trying other services, you found us to be the best. We truly appreciate your trust and support!
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