Verified
I have been purchasing from Ana Luisa for a short time and have loved everything I’ve received, all high quality pieces that I wear nonstop including in the shower with no discoloration or tarnish... See more
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Verified
Fabulous customer service. One of the earrings turned up missing a stone. I took a picture and emailed through querying what I should do, and they came back saying they would send a replacement strai... See more
Great product and great customer service I have ordered from Ana Luisa twice. First the Venus earrings a couple of years ago and about a year ago the Tia Mini Hoops. The Venus earings remained lookin... See more
I too was mislead into signing up for a membership that charges $39.99 a month. You must sign out as a guest or you are automatically enrolled. Quick links like SHOP and Apple Pay are also available.... See more
Company replied
Company details
- #115 of 137 best companies in Jewelry Store
- #42 of 42 best companies in Jewelry Designer
Written by the company
High-quality, affordable jewelry designed for everyday wear (literally).
Our promise
Your jewelry, fully protected.
Fast shipping, easy returns. We've got your back with our 2-Year Warranty.
Contact info
266 Meserole Ave 4th Floor, 11222, Brooklyn, United States
- hello@analuisa.com
- analuisa.com
3.7
Average
411 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
Verified
Literally best customer service for a…
Literally best customer service for a beautiful jewelry brand!
Date of experience: July 07, 2025
Verified
A++ customer service!
I have been purchasing from Ana Luisa for a short time and have loved everything I’ve received, all high quality pieces that I wear nonstop including in the shower with no discoloration or tarnishing.
Recently I got a pair of hoops and one was a tiny bit loose closing so I ended up losing one the first day I wore them. I contacted support to see if I could purchase just one earring to replace the lost one. Customer service was quick to reply on a holiday weekend and offered to replace the pair for me. They were sent out that day.
Above and beyond customer service! Thank you.
Date of experience: July 06, 2025
Verified
Fabulous customer service
Fabulous customer service. One of the earrings turned up missing a stone. I took a picture and emailed through querying what I should do, and they came back saying they would send a replacement straight away.
The customer service rep Maria was lovely, and helpful :)
Date of experience: July 01, 2025
Great product and great customer…
Great product and great customer service
I have ordered from Ana Luisa twice. First the Venus earrings a couple of years ago and about a year ago the Tia Mini Hoops. The Venus earings remained looking brand new for two and a half years with basically daily wear. Then the platting started to rub of slightly also the clasp got quiet loose. That's also the reason I eventually lost one earring. I think for the price that is amazing. Next I ordered the Tia earrings. Sadly here the platting has now started to come of. Since Ana Luisa offers a two year warranty I reached out. Even though I didn't have my original order number anymore, just an email asking me to review the earrings, I was able to get a replacement after sending a screenshot of the email and pictures of the defects. Costomer service responded very quickly and were super nice/helpful. Will order again, when I need new earrings :)
Date of experience: June 30, 2025
Verified
Easy exchange process
I needed extra support during my purchase and exchange (for a larger size ring). Ana Luisa made that extremely easy.
Date of experience: July 01, 2025
Verified
Excellent customer service and I love…
Excellent customer service and I love the hoop earrings
Date of experience: June 30, 2025
Verified
Their professionalism and attention to…
Their professionalism and attention to detail
Date of experience: June 29, 2025
Even after I cancelled the membership
Even after I cancelled the membership, they still billed me. There is no customer service number to call. Its a rip off
Date of experience: June 21, 2025
Reply from Ana Luisa
Thank you for taking the time to share your feedback with us. We're so sorry canceling the membership from your account did not work. This is not the experience we want for our customers. We will relay your feedback to our team to improve the overall experience for other members.
While we don't offer support by phone, you can still reach our team by email (love@analuisa.com), live chat, or text (844-658-0027). We're available seven days a week from 9am-8pm ET. We look forward to assisting you with anything you may need in the future.
Verified
very good costumer service
very good costumer service i spoke to them regarding my necklace that broke the girl was very nice and i got shipped a new one. Thank you very much
Date of experience: June 20, 2025
Verified
Love my earrings
Love my earrings! I had an issue with my order and they responded quickly and resolved the problem. Will definitely order again.
Date of experience: June 15, 2025
Verified
Great customer service
Date of experience: June 13, 2025
Me and my wife walked in their store…
Me and my wife walked in their store located in chinook centre Calgary, even though we didn't buy anything we were being treated verynicely and the management and staff were very helpful, they answered all our questions, the quality and prices are great we promised to go back and purchase few items in the near fut, we thank you for making us feek welcom, specially one ofthe staff named Fatima,
Date of experience: June 11, 2025
Awesome products and even better…
Awesome products and even better customer service!
Date of experience: May 27, 2025
Beautiful and light weight
The jewelry is beautiful and light weight. It doesn’t tarnish or leave my skin irradiated as some jewelry does. They’re very attentive and always want to know if you’re satisfied with your purchase. I will definitely recommend this company and continue to purchase from Ana Luisa.
Date of experience: May 23, 2025
All I can say is I love everything…
All I can say is I love everything about Anna Louisa
Date of experience: May 27, 2025
Really good brand with an excellent…
Really good brand with an excellent customer service
Date of experience: May 21, 2025
SCAM
Jewelry was nice. But a SCAM of a place. They start a membership and charge you monthly. I had to cancel my card. I wouldn't purchase ever again. They can keep the so called credit for the SCAM MEMBERSHIP
Many other websites that are honest
BE VERY CAREFUL when you purchase from here
Date of experience: May 23, 2025
Reply from Ana Luisa
We'd like to reassure you that our membership is not a scam but a subscription that customers have the option to choose before placing their order. We make sure to communicate this at every step before checkout.
We've gone ahead and refunded your recent charge and can confirm that your membership has been cancelled so you will not be billed again in the future.
BE AWARE. Do not create an account
Ana Luisa have instituted a lovely scam. You buy your jewelry ( I used a coupon to get a discount) - then they send an email to set up your account (luxe) to follow your order. Then they charge you 4 bucks to do so.…AND IT is a MONTHLY fee. When contacted they canceled the supscribtion but first fee
Is not refundable. Had I not created account i would have saved 4 bucks on my jewelry. They tell you you receive a 15 percent discount for becoming a member but i got that with my coupon. So evenly although they didn't refund the fee and I created the account AFTER I placed the order they don't refund the fee and try to argue I actually got a discount. But it cost me four dollars more than if I had not created the account. DO NOT CREATE AN ACCOUNT. Quite the scam they've got going...
Date of experience: May 25, 2025
Reply from Ana Luisa
Our AL Luxe membership is completely optional and customers have the option to opt in from their cart before making a purchase. We make sure to communicate this at every point before checking out.
Members are able to receive a discount right away with a one-time fee of $3.95. Once your order is confirmed, customers are billed every 30 days at $39.99.
We've gone ahead and refunded the fee for you and can confirm that your membership is cancelled so you will not be billed in the future. Thank you for your understanding.
So well set up and straight forward ❤️
So well set up and straight forward ❤️
So many shops around are confusing or don't follow through on what they advertise but ana Luisa always follows through
Date of experience: May 07, 2025
Great customer service and quality…
Great customer service and quality jewelry
Date of experience: May 21, 2025
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