Risky to trust
I rent a car for 3 weeks from this company that I found online. The first impression of the arrangements, through their website and our phone conversation, was pretty good.
The 'problems' started from the time I received the car at the Thessaloniki's airport.
The car was not even close to the picture that they have placed on their website. It was a very very used car that made me and my wife start considering about the safety of the car especially when we thought that we have to drive around 3000 km with our 3 years old son in it. By the way the kinds sit insight was also super used. We decided to drive the car home because it was already 1:00 after midnight and we were very tired. Next day we started our trip in Greece. The temperature while we departed from Thessaloniki was above 37 so we had to use the air conditioning, especially for our kid. The airco didn't worked. I contact the company and they said they will find a solution.
Next day in volos and after 3 phone calls they send me to garage. The guy found out that there is no solution. On the phone they told me to pay the bill(25 euros) they will give it to me back when I will give back the car. The day after and after some angry phone calls they replaced the car the next day. Guess what!! After 2 days I had a flat tire and I called the insurance for help. They said that the car with these plates is not insured! seriously? On the phone they told me that this car has 2 plate numbers because the old ones were lost! mmmmm.
At the end i gave the car back very disappointed. And of course I didn't got back the money that I spend, because the receipt that I brought from the garage that THEY send me was not an invoice they said.
I find the company very risky to trust!!! The pictures on the website are fake! The customer service answers mostly from home and always sleepy when you call before midday.
I will never trust this company again.
BTW the 1st review with the 5stars is from the company which made their website: smartwebdesignGR 🤮
Date of experience: July 08, 2019