I used the live chat and Terry answered my questions quickly, courteously and fully, explaining all that I needed to know. Well Done and I look forward to taking the test and see what the results sho... See more
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Shawn provided extremely clear and concise support via chat. He was very responsive and provided very clear instructions. I was very impressed by the great customer service he provided.
Verified
The test is not accurate. I came up with zero hormone issues, zero thyroid issues, zero metabolic issues, no inflammation issues …And my blood tests and other markers for these are prolific and have b... See more
Company replied
I used the live chat today & dealt with a very helpful & kind person called Terry. Terry was very efficient at resolving my issue. People like Terry make it very easy to deal with resolving queries et... See more
Company replied
Company details
- #3 of 3 best companies in Allergist
About Allergy Test
Written by the company
America's Number 1 Allergy & Intolerance Company
Find a happier, healthier you, today. For over 14 years we’ve helped over 1,000,000 people worldwide by offering clinically validated and complementary therapy tests. Our expert team help you easily discover the cause of symptoms supported by 24/7 customer care.
Our values and our mission
Our own accredited laboratories and scientific team continuously innovate and ensure quality. We also partner with approved labs and test manufacturers to bring you the very best health insights at home.
For over 14 years, we have been a worldwide leader, providing clients with answers at exceptional value for money.
Why us?
Our Strongest asset is our people. This is not limited to the people who work with us, but the clients we help. That value underpins our customer obsession to treat customers fairly, professionally and with care. That is why we have a customer promise, satisfaction guarantee and offer a range of support structures for clients.
Visit our website Shop Allergy & Intollerance Tests Shop Sensitivity Tests Shop Health TestsContact info
870 N. Miramar Avenue, 32903, United States
- info@allergytest.co
- allergytest.co
4.1
Great
760 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
Shawn provided extremely clear and…
Shawn provided extremely clear and concise support via chat. He was very responsive and provided very clear instructions. I was very impressed by the great customer service he provided.
Date of experience: July 08, 2025
I used the live chat and all questions were answered…
I used the live chat and Terry answered my questions quickly, courteously and fully, explaining all that I needed to know.
Well Done and I look forward to taking the test and see what the results show to hopefully make some improvements in my food intake & lifestyle.
Date of experience: July 07, 2025
Shawn is a legend and helped me locate…
Shawn is a legend and helped me locate my year old results in a matter of minutes.
Date of experience: July 04, 2025
Good customer service
Kai was very helpful with the questions I had regarding my test kit.
Date of experience: July 02, 2025
Thanks to Casey for making my day abit…
Thanks to Casey for making my day abit easier information was sorted in a few minutes… thanks again
Date of experience: June 30, 2025
Reply from Allergy Test
Thank you for your kind words! We’re glad we could provide answers quickly and helpfully.
Best regards,
Customer Service Team
I contacted costumers service and was very happy with Jordan . Very helpful and prompt to respond to any of my questions…
I contacted costumers service and was online with Jordan. And was super helpful. And was very prompt to respond to any of my questions. I just found out that we don't have to post to the UK as I understood when i purchased the kit we send it to Dublin hub and they take care of sending it on
Date of experience: June 26, 2025
Reply from Allergy Test
Thank you so much for your kind review! We’re so pleased to hear that Jordan was super helpful and responsive—it’s great to know you had a smooth experience with our customer service.
We’re also glad the shipping process was clarified for you. Yes, sending your sample to our Dublin hub makes things much easier, and we’re happy we could help clear that up!
If you ever have more questions or need support, we’re always here to help.
Best wishes,
Customer Service Team
Verified
Never received our tests
Date of experience: April 22, 2025
Reply from Allergy Test
Hi,
Thank you for your feedback, and we’re sorry to hear about your frustration. I’d like to clarify that the product you purchased was our digital test, which does not require a physical kit to be sent to you. Instead, all information and instructions were sent directly via email upon purchase.
If you didn’t receive the email with the test instructions, it’s possible that it may have gone to your spam or junk folder. However, we’d be happy to resend the information right away to ensure you can complete the test.
Please reach out to us via our 24/7 LiveChat team, and we will resolve this issue as quickly as possible. Thank you for your patience, and we apologise for the confusion.
Best regards,
Customer service team
Verified
The test is not accurate
The test is not accurate. I came up with zero hormone issues, zero thyroid issues, zero metabolic issues, no inflammation issues …And my blood tests and other markers for these are prolific and have been for years. So I don’t have any faith in any of the results and I feel like I wasted my money. I also have a known issue with cow dairy which did not come up in my test, and eggs! Very disappointed.
Date of experience: April 14, 2025
Reply from Allergy Test
Hi,
Thank you for sharing your concerns. We’re sorry to hear that your test results didn’t align with your expectations or previous medical findings. We understand how important accurate and reliable information is when it comes to your health.
It’s important to note that blood tests and food sensitivity tests measure different things. Blood tests typically look for markers related to disease, hormone levels, or inflammation, while sensitivity tests focus on how your immune system reacts to specific foods or substances, which may not always show up in standard blood work.
Because of these differences, results from the two types of tests may not always match, especially if you already have diagnosed conditions from blood tests. We always recommend discussing all results with your healthcare provider to get a full picture.
If you have concerns about your results or your known dairy and egg sensitivities, please feel free to reach out to our 24/7 Livechat team—we’re here to help.
Thank you again for your feedback—it helps us improve.
Best regards,
Customer service team
Jesse gets 5 stars!
I had a query regarding what I was to do after I ordered my test. Jesse made my life very easy. He was very prompt, courteous and very patient with me. He answered my questions and helped me all the way through the process. I highly recommend.
Date of experience: June 19, 2025
Reply from Allergy Test
Thank you so much for your kind words and wonderful review!
We’re delighted to hear that Jesse was able to make the process smooth and stress-free for you. Providing prompt, courteous, and patient support is exactly what we aim for, and it’s great to know Jesse delivered just that.
We truly appreciate your recommendation and are glad we could assist you every step of the way.
Warm regards,
Customer service team
I used the live chat today & dealt with…
I used the live chat today & dealt with a very helpful & kind person called Terry. Terry was very efficient at resolving my issue. People like Terry make it very easy to deal with resolving queries etc. Based on the efficiency of Terry in customer services I would definitely use this company again & recommend it to others 😊
Date of experience: June 19, 2025
Reply from Allergy Test
Thank you for taking the time to share your lovely feedback!
We’re so pleased to hear that Terry was able to assist you efficiently and kindly. It’s always wonderful to hear when a member of our team makes a real difference to someone’s experience. We’ll be sure to pass your kind words on to Terry—they’ll be thrilled to know they made a positive impact.
Your recommendation means a lot to us, and we’re delighted to know you’d choose us again in the future.
Warm regards,
Customer service team
Exceptional service
Shawn was exceptionally helpful today resolving my issue
Excellent service
Date of experience: June 17, 2025
Reply from Allergy Test
Thank you so much for your kind feedback!
We’re thrilled to hear that Shawn was exceptionally helpful in resolving your issue. Providing excellent service is always our goal, and we’re glad to know your experience reflected that.
We’ll be sure to pass your appreciation on to Shawn!
Warm regards,
Customer Service Team
Great online chat with Shawn.
Great online chat with Shawn.
I was worried about transferring the hair sample from 4 nights in the toilet paper to a sealed plastic bag. Shawn was very helpful and fast on his help.
Date of experience: June 16, 2025
Reply from Allergy Test
Thank you for your feedback!
We’re so glad to hear that Shawn was able to put your mind at ease and assist you quickly. We understand that the sample process can sometimes raise questions, so it’s great to know Shawn was there to help with clarity and reassurance.
We’ll make sure your kind words are passed along to him!
Warm regards,
Customer Service Team
Reply from Allergy Test
Thank you for your feedback!
We’re so pleased to hear that Shawn was able to assist you quickly. Providing fast, helpful support is exactly what we aim for, and we’re glad your experience reflected that.
Best regards,
Customer Service Team
Helpful
Kai was very helpful and responded quickly to my question.
I can now move forward with my test for intolerence.
thank you Kai
Date of experience: June 15, 2025
Reply from Allergy Test
Hi Kelly,
Thank you for your feedback. We're pleased to hear that Kai was helpful and responded quickly to your question. We're glad you're now able to move forward with your intolerance test, and we're here if you need any further support.
Customer Service Team,
Allergy Test.
The customer service is 100% amazing
The customer service is 100% amazing! Jordan has understand my concern straight away and helped my to change my order. Thanks Jordan!
Date of experience: June 15, 2025
Reply from Allergy Test
Hi Maria,
Thank you for your kind feedback! We're thrilled to hear that Jordan quickly understood your concern and was able to assist with your order change. We’ll be sure to pass along your appreciation. If you need anything else, we're always here to help.
Customer Service Team,
Allergy Test.
Great service from Jordan
Great service from Jordan today on the chat - I did have to chase the company regarding receiving my sample and then the results being sent. I was literally on chat with Jordan 2 minutes and the results were in my inbox. Very efficient
Date of experience: June 14, 2025
Reply from Allergy Test
Hi Louise,
Thank you for your feedback. We're sorry to hear you had to follow up regarding your sample and results, but we're very glad Jordan was able to resolve everything so quickly for you. We’ll be sure to pass along your kind words, and we're here if you need any further assistance.
Customer Service Team.
Allergy Test.
Reviews for this company are useless
I used their live chat to have a question answered, which it was. No problems there. But then I was urged to post a review on her service on trust pilot. I'm giving a poor review for that. I've had a look at trust pilot. all you can see is innumerable positive reviews for their CHAT RESPONSE. Not for their product. Not for them actually providing the service they are being paid to do.
I have to admit to thinking they are encouraging the useless reviews on how they answer questions to hide the honest reviews on the actual product.
Date of experience: June 14, 2025
Reply from Allergy Test
Hello,
Thank you for your honest feedback. We're sorry to hear you felt pressured to leave a review and appreciate you bringing this to our attention. While we do invite customers to share their experience, it’s never our intention to overshadow genuine product feedback or influence reviews unfairly. We value all types of input—positive or critical—as it helps us improve both our service and the quality of our testing.
If you have specific concerns about the product or your experience, we would truly welcome the opportunity to address them directly. Please don’t hesitate to reach out to our support team.
Customer Service Team,
Allergy Team.
Great experience
Terry was great at helping me find the test I was looking g for and answering my questions.
Date of experience: June 12, 2025
Reply from Allergy Test
Hi Calinda,
Thank you for your feedback. We're glad to hear that Terry was able to help you find the right test and answer your questions. We appreciate your kind words and are always here if you need further assistance.
Customer Service Team,
Allergy Test.
Shawn was super helpful in answering…
Shawn was super helpful in answering all of my questions about placing my order for each of my family members. Plus I didn’t even wait more than a few seconds to start my live chat. Thanks Shawn you were great.
Date of experience: June 10, 2025
Reply from Allergy Test
Hi Lisa,
Thank you for your wonderful feedback. We're delighted to hear that Shawn provided prompt and helpful assistance with your family orders. We’ll be sure to pass on your kind words. If you need any further support, please don’t hesitate to reach out.
Customer Service Team,
Allergy Test.
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