Kevin Wilson was great, he made it a smooth and easy process. He was very kind thoughout my entire interaction, gave easy instructions and was very friendly. Id recommend the company to other people... See more
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The highlight of the purchase was Francesco Ferrera's (Italy) help who understood my situation and was very responsive in the changes of my order, unlike other comments I have seen here. Thank you Fra... See more
Company replied
Harry Smith helped me during my video call with AlignerCo to take my teeth impressions. I did not like the initial wait-time to schedule the video call (2 weeks out), but once I did my video call wit... See more
Company replied
Verified
We haven’t received the product as of yet but we are about 2-3 months into the process. The initial mandatory zoom meeting was booked out well over a month but the molds come pretty fast. So you have... See more
Company replied
Company details
- #77 of 102 best companies in Pharmacy
Written by the company
AlignerCo offers the most affordable custom clear aligner in USA. Delivered at your door step, sparing your time and money. Get your perfectly straight smile at 65% less cost than what you pay for other invisible aligners and braces.
Contact info
4 New Hyde Park Rd, STE 4, 11010, Franklin Square, United States
- (877) 840-1561
- web@alignerco.com
- alignerco.com
4.3
Excellent
4K reviews
Replied to 97% of negative reviews
Typically takes over 1 month to reply
Never use this company
I am filing this complaint to ALIGNERCO because I am being refused a refund before treatment even started. I paid ALIGNERCO $795 on April 22nd, 2025. I did the
impression kit and got my first tray on June 20th for a fit check. I was told that it was ill fitting and that I would need to go through the entire process again. On top of that, I
had to start immunosuppressants for an illness. I let them know that I was no longer a candidate for aligners due to immunosuppressive medications (fungal/bacterial infection risk) and that wouldn’t be able to start my
aligner journey and requested a refund. I was told that I had two options: 1. They would keep my money and I would do aligners at a later date. 2. I could transfer that credit to someone else so they could get aligners. I told them that I wanted my money back as I haven’t started
treatment and did not receive a useable product so I would just like my money back. I have had to submit a claim to the BBB and Consumer Affairs due to this shady business.
Date of experience: July 01, 2025
Friendliness goes a long way.
Kevin Wilson was great, he made it a smooth and easy process. He was very kind thoughout my entire interaction, gave easy instructions and was very friendly. Id recommend the company to other people just based on this interaction with Kevin. Im in customer service myself and his customer service skills are incredible. 5 stars all around
Date of experience: July 08, 2025
Had a small glitch in video scheduling
Had a small glitch in video scheduling. They guided me through the chat. Gave me all the information I needed to make great impressions. Amazing service.
Date of experience: July 08, 2025
My experience was positive Aaron was…
My experience was positive Aaron was very professional and answered all my questions I had.
Date of experience: July 08, 2025
Stacy
My experience went very well, Stacy was very helpful with the impressions!
Date of experience: July 07, 2025
Reply from Alignerco
Thankyou for the feedback!
Customer Service is good!
The highlight of the purchase was Francesco Ferrera's (Italy) help who understood my situation and was very responsive in the changes of my order, unlike other comments I have seen here. Thank you Francesco!
Date of experience: July 07, 2025
Reply from Alignerco
Thankyou for the feedback!
Great experience with Mike
Great experience with Mike! Thank you Alignerco!
Date of experience: July 07, 2025
Reply from Alignerco
Thankyou for the feedback!
So polite and patient
I ask a lot of questions and I was politely told my answers. I felt very comfortable and at ease with my conversation.
Date of experience: July 07, 2025
Reply from Alignerco
Thankyou for the feedback!
Forget about customer service
Forget about customer service, this company would not help me. I waited 4/5 months to get my first night retainer. I stopped wearing my night retainers sand couldn’t get it back on. I asked to buy the size down because I threw it out and they said I had to pay for a whole new program. So disappointing.
Date of experience: March 10, 2025
Reply from Alignerco
We’re truly sorry to hear about your experience. Delays and communication issues are not the standard we aim for, and we understand how frustrating this must have been. While there are limitations around replacement retainers, we regret that the options provided didn’t meet your expectations.
Please feel free to reach out to us again at Jamesmyles@alignerco.com—we’d like to see if there’s anything more we can do to help.
Beware of Extra Costs
Part 1 review Sept 2024
Part 2 review June 2025
This is a follow up from the reply Alignerco sent after my second review (June 2025) trying to find a solution to my situation...
"After evaluating your case, our experts have advised that the highlighted concern can be effectively addressed through refinement treatment. This is a common procedure in orthodontics used to achieve further tooth movement.
Please note that the refinement treatment fee is $200 CAD."
Date of experience: July 05, 2025
Reply from Alignerco
Thank you for your follow-up and for giving us the opportunity to reevaluate your case. We're glad our team was able to identify a path forward through refinement treatment—a standard part of many orthodontic journeys.
We understand that additional costs can be frustrating, but we want to ensure you achieve the best possible results. If you have any questions about the refinement process or costs, please don’t hesitate to reach out us at Jamesmyles@alignerco.com.
Helpful when messaged about concerns
Helpful when messaged about concerns. Provided the info I requested.
Date of experience: July 05, 2025
Reply from Alignerco
Thankyou for the feedback!
Reply from Alignerco
Thankyou for the feedback!
Great customer service + speedy…
Great customer service + speedy delivery!
Date of experience: July 05, 2025
Reply from Alignerco
Thankyou for the feedback!
Great service
They walked me through my issue and confirmed that it had been resolved before letting me go.
Date of experience: July 04, 2025
Reply from Alignerco
Thankyou for the feedback!
Jennifer Walker
Jennifer Walker
She made the experience super easy. It was a pleasure working with her.
Date of experience: July 04, 2025
Reply from Alignerco
Thankyou for the feedback!
I don’t recommend Alignerco
Overall, my results are OK. My two front bottom teeth are still crooked after almost two years, and one of my front teeth on the top has turned on its side a bit.
Customer service will not help me. They only want to sell me another retainer, rather than help me fix my teeth.
You get what you pay for. I would not use Alignerco if I could go back and start again.
Date of experience: July 04, 2025
Reply from Alignerco
Thank you for your feedback. We're sorry to hear that your results weren't what you hoped for and that you felt unsupported by our team. We'd like to take a closer look at your case—please reach out to us at Jamesmyles@alignerco.com so we can help make things right.
Reply from Alignerco
Thankyou for the kind words.
So far so good
So far, so good. We have completed impressions via zoom and uploaded photos to the app. We are awaiting a treatment plan.
Date of experience: June 23, 2025
Reply from Alignerco
Thankyou for the feedback!
I had a great experience with Aaron who…
I had a great experience with Aaron who helped me create my impressions. I’m excited to see progress!
Date of experience: July 03, 2025
Reply from Alignerco
Thankyou for the feedback!
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