I ordered a gorgeous gown from Albina Dyla for Miss Universe Albania & Kosovo. When it arrived, it was too big since I had sized up to be safe, and I was about to travel, which made things very stress... See more
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My experience with the Albina Dyla team was exceptional. I highly recommend them, they are very serious and helpful! If I had any questions about their dresses, Kaltrina helped me enormously and was v... See more
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❌WARNING – Do NOT buy from this company!!!❌ This company is highly untrustworthy. They delete negative reviews from their website, and it’s obvious that many of their 5-star ratings are fake.... See more
Thank you whole team Albina Dyla , specially Liridona for making my big day even more special with beautiful breathtaking wedding & event dresses and veil 🤍
Company details
- #2 of 4 best companies in Haute Couture Fashion House
- #2 of 7 best companies in Bridal Shop
- #96 of 724 best companies in Clothing Store
- #3 of 16 best companies in Dress Store
- #1 of 2 best companies in Dressmaker
- #33 of 127 best companies in Women's Clothing Store
Written by the company
“Albina Dyla” is one of the rarest world brands of luxury handmade clothing. We deliver premium handmade products of the finest embellished fabrics as shiny stones and beads, in style and in line with latest fashion trends. With the highest motivation and craftsmanship, we produce evening gowns, prom dresses, wedding dresses, jumpsuits, costumes and clothing for every occasion. To make it sweeter, we also provide free worldwide shipping for the customers around the world. Still proudly based on Kosovo, with sales in more than 88 countries worldwide, this company has now become a large company, employing more than 300 employees. All of this, from a dedicated group with the motivation and thought that: “The difference is on making things happen”.
Contact info
United States
- albinadyla.com
4.5
Excellent
2K reviews
Replied to 48% of negative reviews
Typically takes over 1 month to reply
Thank you whole team Albina Dyla and Liridona
Thank you whole team Albina Dyla , specially Liridona for making my big day even more special with beautiful breathtaking wedding & event dresses and veil 🤍
Date of experience: July 07, 2025
WARNING
❌WARNING – Do NOT buy from this company!!!❌
This company is highly untrustworthy. They delete negative reviews from their website, and it’s obvious that many of their 5-star ratings are fake.
I ordered a dress that, according to their website, was supposed to be shipped from Kosovo, but it was actually sent from the US. As a result, I had to pay expensive customs fees.
When the dress finally arrived, it was the wrong size and had missing sequins in several places – the quality was absolutely unacceptable. How can a company even sell a dress in such a condition?
At first, their customer support reply fast – then they just disappear and ignore you. I have been promised a refund, but over a month has passed.
If you’re still considering buying from this website, do yourself a favor and check out their Instagram page — you’ll see what many real customers are saying about this awful company.
Date of experience: July 07, 2025
Absolutely gorgeous my dresses from…
Absolutely gorgeous my dresses from albina dyla ! Already have my 6th order , perfect ! I don’t find my words for the perfection !!!!
Date of experience: June 27, 2025
Reply from albinadyla.com
Dear Alexandra,
Thank you so much for your kind words and continued support! We are truly honored to be a part of your fashion journey and thrilled to hear that you're loving your dresses. Your satisfaction means the world to us, and it’s always a joy to see a loyal client like you come back for a 6th order!
We look forward to dressing you again soon with more elegance and perfection.
Warm regards,
Customer Care Team
Albina Dyla
100% recommandation
I ordered the VELVET HALO dress a week ago and it already arrived, fits perfeclty and the customer service is TOP . I will definitely place an order again!
Date of experience: June 19, 2025
Reply from albinadyla.com
Dear Sheila,
Thank you for your wonderful feedback! We’re delighted to hear that you loved the VELVET HALO dress and that it arrived so quickly. It’s fantastic to know the fit was perfect and that our customer service met your expectations.
We truly appreciate your recommendation and can’t wait to assist you with your next order!
Warm regards,
Customer Care Team
Albina Dyla
My experience with the Albina Dyla team…
My experience with the Albina Dyla team was exceptional. I highly recommend them, they are very serious and helpful! If I had any questions about their dresses, Kaltrina helped me enormously and was very nice to me! You can only find the best dresses at their place, wonderful quality and maximum seriousness!
Date of experience: July 02, 2025
Reply from albinadyla.com
Dear Andreea,
Thank you so much for your thoughtful and kind words. We're thrilled to hear that your experience with the Albina Dyla team was exceptional. It means a lot to us to know that Kaltrina was able to assist you and make your journey with us so smooth and pleasant.
Your recommendation and trust in our quality and service are truly appreciated. We look forward to dressing you again with elegance and care!
Warm regards,
Customer Care Team
Albina Dyla
so many beautiful dresses to choose…
so many beautiful dresses to choose from, i ordered a pink dress that arrived in 2 weeks. dress was in a box with a garment bag. the dress is gorgeous!
Sona was very helpful via online customer service:)
Date of experience: July 02, 2025
Reply from albinadyla.com
Dear Sienna,
Thank you for your lovely feedback! We’re so glad you found the perfect dress among our collection and that it arrived beautifully packaged. It’s wonderful to hear that you’re happy with both the quality of the dress and the service you received.
We truly appreciate your kind words and look forward to assisting you again in the future!
Warm regards,
Customer Care Team
Albina Dyla
Everything went as I thought
Everything went as I thought. The assistant helped me with all my questions and answered them quickly and nicely. I thank them for everything and I recommend this wonderful brand to everyone.When you want to use a trusted brand, I recommend them❤️
With all love,Lorena!
Date of experience: July 02, 2025
Reply from albinadyla.com
Dear Lorena,
Thank you for your heartfelt message and for placing your trust in Albina Dyla. We're so pleased to hear that your experience went just as you expected and that our team was able to support you every step of the way.
Your kind recommendation means so much to us. We look forward to serving you again with the same dedication and care.
With love,
Customer Care Team
Albina Dyla
Fraud
Fraud - I asked for a refund since my dress looked NOTHING like the order and haven’t for my money back. Terrible customer service. Don’t order from here.
Date of experience: July 02, 2025
Reply from albinadyla.com
Dear Anon,
We’re truly sorry to hear about your experience and appreciate you bringing this to our attention. Please know that we take concerns like yours very seriously and are committed to resolving any issues fairly.
We would love the opportunity to review your case in more detail. If you haven’t already, please contact us directly at customercare@albinadyla.com with your order number and any supporting photos so we can look into this further and work toward a resolution.
Sincerely,
Customer Care Team
Albina Dyla
Dress is different than what was shown…
Dress is different than what was shown online
Placed 1 order of 2 dresses. The 1 order was sent via 2 shipment companies resulting in 2 times I had to pay taxes, 2 tracking links, 1 dress arrived, 1 didn’t
Date of experience: July 01, 2025
Reply from albinadyla.com
Dear Cameron,
Thank you for sharing your feedback. We're truly sorry to hear about your experience and any inconvenience caused by the split shipment and customs fees. This is certainly not the experience we aim to provide.
Please reach out to us directly at customercare@albinadyla.com with your order details so we can investigate the issue with the missing dress and assist you promptly. Your satisfaction is very important to us, and we’re here to help make things right.
Sincerely,
Customer Care Team
Albina Dyla
Still waiting on a refund
Still waiting on a refund, after the customer service is terrible. Asked for me to take down my negative review multiple times but has not processed my refund.
Date of experience: June 23, 2025
Reply from albinadyla.com
Dear Imani,
Thank you for your feedback. We’re very sorry for any frustration caused during the process. We can confirm that your refund has now been successfully completed.
We truly appreciate your patience and apologize again for any inconvenience. If there’s anything further we can assist you with, please don’t hesitate to reach out.
Sincerely,
Customer Care Team
Albina Dyla
I think this company is a scam
I think this company is a scam. The quality they have is similar to a sweatshop quality compared to the high price. I ordered 3 dresses to try and I already indicated that I will return 2. they did not inform me about custom fees that I need to pay. All the 3 dresses were full of issues with the corset being frayed, the embellishments falling off and all over my apartment. So I returned them but I’m short 250£ because I paid for the custom fees that they will not reimburse me for!!!! Honestly this entire place is a scam. Do not buy.
Date of experience: May 17, 2025
Reply from albinadyla.com
Dear NG,
We’re truly sorry to hear about your experience and regret that it did not meet your expectations. At Albina Dyla, we are committed to delivering quality craftsmanship and transparent service, and we take your concerns very seriously.
We understand how frustrating it can be to deal with unexpected customs fees and product issues. While customs duties are determined by each country’s import regulations and are outside of our control, we always aim to clarify this in our shipping policy. Regarding the dresses, we would appreciate the opportunity to review your case further and understand what went wrong.
Please feel free to contact us directly at customercare@albinadyla.com with your order number and any relevant details or photos so we can work on a fair and timely resolution.
Sincerely,
Customer Care Team
Albina Dyla
It’s quite disappointing that this dress was shipped out to a customer in it’s condition
I ordered my dress and then they messaged me saying they don’t have the materials and showed me other options that were not what I was looking for. The dress was not out of stock on the website and this was quite disappointing. However when I spoke to Liridona after I expressed my worries about this and she helped solve this problem and was amazing. However when I received the dress there were production faults and the cups of the dress are uneven and there is a rip on the inside of the dress below the zip. My main worry is the cups as that requires absolute alterations, the rip under the zip is not noticeable as it is on the inside of the dress however this may cause problems when trying to zip up the dress in the future. I messaged the Albina Dyla number and was offered a return however my event is in a month and I live in Australia. I could not accept this due to the worry of not having the dress returned in time after the issues I’ve already had I could not rely on them and put my confidence in them. They then offered me only 40% cover for alterations cost if I go to a local tailor. This was quite shocking and disappointing as I need to now pay 60% of the alterations costs when It was their production team who made these faults and mistakes when making the dress. The fact that this dress was even shipped out to a customer is quite disappointing. I don’t think I will be ordering from Albina Dyla again in the future as I have had a horrible experience.
Date of experience: July 01, 2025
Reply from albinadyla.com
Dear Dina,
Thank you for taking the time to share your experience. We are truly sorry for the issues you've encountered — from the initial material unavailability to the condition in which your dress arrived. This is certainly not the standard we strive to uphold, and we understand your disappointment.
We deeply regret that the dress did not meet your expectations and that the production faults caused you additional stress, especially with your event approaching. While we’re glad Liridona was able to assist you and offer support during the process, we acknowledge that the situation as a whole was frustrating and not what you deserved.
Your feedback has been shared with our production and quality control teams for further review. While we understand the 40% coverage may have felt insufficient, it was offered in hopes of providing a timely local solution due to the urgency of your event. Nonetheless, we sincerely apologize that this did not meet your expectations or fully compensate for the inconvenience caused.
We appreciate your honesty and hope to have the opportunity to regain your trust in the future.
Sincerely,
Customer Care Team
Albina Dyla
Perfect Fit Delivered Just in Time!
I ordered a gorgeous gown from Albina Dyla for Miss Universe Albania & Kosovo. When it arrived, it was too big since I had sized up to be safe, and I was about to travel, which made things very stressful. Thankfully, Genita on their team was incredible — she worked with me over WhatsApp to make everything right. They remade the dress in my correct size and even hand-delivered it to my hotel in Tirana just in time. Everything worked out beautifully, and I felt amazing on the red carpet. Thank you to Genita and the Albina Dyla team for their professionalism, dedication, and stunning work!
Date of experience: June 29, 2025
Reply from albinadyla.com
Dear Belisa,
Thank you so much for your kind words and for sharing your experience with us! It was truly an honor to dress you for such a special occasion, and we’re thrilled that everything came together in time for Miss Universe Albania & Kosovo.
We’re especially glad to hear that Genita was able to assist you during such a critical moment — her dedication reflects our entire team’s commitment to making sure every client feels confident and cared for.
You looked absolutely stunning, and we’re grateful to have been part of your journey!
Warm regards,
Customer Care Team
Albina Dyla
Be patient
Hello, I ordered a dress from ALBYNA DYLA. While ordering communication is great, sales person went above and beyond to fix the website and restock the soldout dresses I was asking about. Once order is done and payment went through, this is where communication cut off. However, I understood that the person that replies is only in charge of taking orders and not dealing with further questions. The only misleading part that could be communicated better is that it takes 3 days to ship, that doesnt mean you will receive in 3 days. They have to make the dresses first. Without communication it did feel like a scam, but be patient. As soon as they produce the dress (around 3 weeks) they inform you it is ready for shipping and send a tracking number. I sent the dress to the US, and then with a cousin to Lebanon, received and finally wore it to a friend’s wedding and it looked amazing and identical to pictures. Definitely a stunner. Only advice, updated clients during production process. Will order again
Date of experience: April 04, 2025
Reply from albinadyla.com
Dear Romy,
Thank you for sharing your thoughtful and honest feedback. We’re truly glad to hear that you loved the final result and felt amazing wearing your Albina Dyla dress — it means so much to us to know it made your event even more special.
We sincerely appreciate your patience and understanding throughout the process. Your comments about communication during production are well taken, and we agree that keeping our clients better informed is an area we’re actively working to improve.
Thank you again for your trust and kind words — we look forward to creating another stunning piece for you in the future!
Warm regards,
Customer Care Team
Albina Dyla
Never again
Despite placing my order well in advance and relying on your promise that the dress would arrive within two weeks, I was left waiting until the very last minute. I reached out several times and was repeatedly reassured — but the dress never arrived. I had to buy a replacement dress just one day before my brother’s wedding.
As the groom’s sister, it was incredibly disappointing to wear something so last-minute, especially when many guests were better dressed. What should have been a joyful experience was overshadowed by stress and frustration.
To make matters worse, I had to chase after my refund, which added even more unnecessary hassle.
Unfortunately, I cannot recommend ordering from this shop — especially not for important events.
Date of experience: June 12, 2025
Reply from albinadyla.com
Dear K B,
We are sincerely sorry for the experience you had and truly regret the disappointment it caused, especially for such an important occasion. As the groom’s sister, you deserved to feel confident and celebrated, and we’re deeply sorry that we fell short.
We understand how frustrating it was to wait for your dress and to have your expectations unmet despite the reassurances you received. Delays like this are not reflective of the standard we strive to maintain, and we truly apologize for the additional stress caused by the refund process.
Your feedback is taken seriously and has been shared with our team to ensure better communication and reliability moving forward. We appreciate you bringing this to our attention and, once again, offer our sincerest apologies.
Warm regards,
Customer Care Team
Albina Dyla
I am writing a very negative…
I am writing a very negative experience. I ordered a dress that is very big for me, but their team helped me with the size. I asked them to send me a return form. They did not send it to me or respond to my emails. I do not recommend this site for cooperation. Plus, they sent it to me via FedEx and wrote a pub price so that I received 200 euros in customs, which indicates that they generally have no experience with sending dresses outside the country of Kosovo. A very big disappointment
Date of experience: June 21, 2025
Reply from albinadyla.com
Dear Customer,
Thank you for sharing your experience, and we sincerely apologize for the inconvenience and frustration you’ve faced. We understand how important it is to receive prompt assistance—especially when it comes to sizing and returns—and we’re truly sorry that your request was not handled in a timely manner.
Regarding the customs fees, we recognize that international shipping can sometimes be complex, and we regret any misunderstanding caused. We do our best to follow standard procedures and provide accurate documentation, but we understand how this situation was disappointing and unexpected.
Your feedback has been shared with our team so we can work on improving our communication and international shipping process. Please feel free to contact us again at customercare@albinadyla.com so we can assist you further.
Sincerely,
Customer Care Team
Albina Dyla
I ordered 4 dresses
I ordered 4 dresses . Good quality.Great communication really recommend. Will recommend to my friends. I have many albanian friends, I got albina recommended, can't wait to order more .
Date of experience: May 14, 2025
Reply from albinadyla.com
Dear Amira,
Thank you so much for your wonderful feedback! We’re delighted to hear that you were happy with the quality of the dresses and our communication throughout the process. It means a lot to us that you would recommend Albina Dyla to your friends — especially within the Albanian community!
We can’t wait to assist you with your next order and look forward to dressing you again soon.
Warm regards,
Customer Care Team
Albina Dyla
Absolutly wonderful
Date of experience: December 04, 2024
Reply from albinadyla.com
Dear Ana,
Thank you for your kind words! We’re so happy to hear you had a wonderful experience. Your satisfaction means the world to us, and we look forward to serving you again in the future.
Warm regards,
Customer Care Team
Albina Dyla
Best experience ever
I've had the best experience with them. The staff was incredible, so polite, thoughtful and careful with every detail. My expectations were blown through the roof from the professionalism of everyone at Albina Dyla. I don't remember the name of the girl at the front desk but she's truly amazing, making sure all my concerns about my two dresses were heard and addressed. This is my go to place from now on. 10/10
Date of experience: May 24, 2025
Reply from albinadyla.com
Dear Klerisa,
Thank you so much for your kind words and for taking the time to share your experience. We’re thrilled to hear that our team exceeded your expectations and that you felt so well cared for throughout the process.
It means the world to us to know that Albina Dyla is now your go-to destination. We’ll be sure to pass your lovely feedback along to our front desk staff as well — it will mean so much to her.
We look forward to dressing you again soon!
Warm regards,
Customer Care Team
Albina Dyla
I couldn’t be happier with my…
I couldn’t be happier with my experience! From the moment I reached out, the communication was clear and responsive. The designer worked incredibly fast without compromising on quality — I was truly impressed by how quickly everything came together. The attention to detail, the beautiful craftsmanship, and the way they understood exactly what I envisioned made the whole process so smooth and enjoyable. Thank you for creating a dress that made me feel amazing — your talent and professionalism truly stand out!
Date of experience: June 11, 2025
Reply from albinadyla.com
Dear Pervin,
Thank you so much for your beautiful feedback! We’re beyond delighted to hear that your experience with us was smooth, enjoyable, and exceeded your expectations.
It’s our greatest joy to bring each client’s vision to life with care, precision, and artistry. Your kind words about our communication, craftsmanship, and professionalism truly mean a lot to our entire team.
We’re honored to have made a dress that made you feel amazing, and we look forward to creating for you again in the future.
Warm regards,
Customer Care Team
Albina Dyla
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