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I am new to pcp air rifles. I called airgun tactical after placing an order to make sure i didn't have anymore verifications to complete. I really appreciated that process. It protects the customer. T... See more
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Verified
I've literally never had a single problem with air gun tactical. Everything I've ordered has not only been within decent time it's also been a great condition. I can't think of a single thing that I d... See more
Company replied
I placed an order October 22nd (Tuesday) and in their web write the are shipping in 3-4 working days. It is now November 2nd and still not have my order #4324AGT. I order aircraft parts from allo... See more
Company replied
Buyer Beware! This company is defiantly on the "shady side". They try to use their bogus policies to intimidate when they screw up. The short story is that I purchased an AEA Megalodon 15". When I rec... See more
Company replied
Company details
- #26 of 29 best companies in Outdoor Sports Store
Contact info
PO Box 305, 76065, Midlothian, United States
- 469-596-6496
- support@airguntactical.com
- airguntactical.com
3.6
Average
33 reviews
Replied to 90% of negative reviews
Typically replies within 1 week
Verified
I am new to pcp air rifles
I am new to pcp air rifles. I called airgun tactical after placing an order to make sure i didn't have anymore verifications to complete. I really appreciated that process. It protects the customer. The shipping was fast also. The person i talked to was very knowledgeable and informative, he answered alot of my questions about the product I ordered and others that im interested in. I will be ordering some other things from them!
Date of experience: July 08, 2025
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Verified
My order was shipped out to me quickly…
My order was shipped out to me quickly and in perfect condition. I’m very pleased.
Date of experience: July 01, 2025
Verified
Great price and good quality
Great price and good quality. Keep up the good work.
Date of experience: July 01, 2025
Verified
Worst experience I have ever had buying…
Worst experience I have ever had buying something online in 20 years
Date of experience: July 07, 2025
Verified
So far
So far, the product appears to be the model and caliber indicated and the device appears to be free from defect.
Date of experience: June 18, 2025
Reply from AirGun Tactical
Thank you for your feedback! We're glad to hear the product meets your expectations and is free from defects. If you have any questions or need further assistance, please don't hesitate to reach out. We appreciate your business!
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I've literally never had a single…
I've literally never had a single problem with air gun tactical. Everything I've ordered has not only been within decent time it's also been a great condition. I can't think of a single thing that I don't like about them.Usps on the other hand is a different story 😂 but it's not about them it's about air gun tactical. I appreciate you guys!
Date of experience: June 17, 2025
Reply from AirGun Tactical
Thank you so much for your kind words! We're thrilled to hear that you've had a consistently positive experience with us and that everything has arrived in great condition. We truly appreciate your support and confidence. And yes, we agree—USPS can sometimes be unpredictable, but we're glad our service has met your expectations. We appreciate you too and look forward to serving you again soon!
Verified
Reply from AirGun Tactical
Bill,
Thanks for taking your time to write us a review we really appreciate it.
Verified
AirGun Tactical you are the best..
AirGun Tactical you are the best... You have a great website,it is easy to browse through and in each category a variety of items to choose from. And definitely appreciate your good customer service! That in its self is a great selling point for me... Thank you guys again.
Date of experience: June 14, 2025
Reply from AirGun Tactical
Thank you so much for your kind words! We're thrilled to hear you had a great experience browsing our website and that our customer service met your expectations. Customer satisfaction is our top priority, and your feedback truly motivates us to keep improving. If you ever need assistance or have questions, feel free to reach out. Thanks again for your support and trust in AirGun Tactical!
Verified
Great customer service communication…
Great customer service communication every step of the way.
Date of experience: June 14, 2025
Reply from AirGun Tactical
Thank you for your kind words! We're happy to hear that our communication and customer service met your expectations every step of the way. Your satisfaction is our priority, and we look forward to assisting you again in the future!
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I bought a $1300 gun and had issues…
I bought a $1300 gun and had issues within the fourth shot. I called and got someone on the phone and it was the worst experience of my life. He proceeded to tell me that I must have dry fired the gun and then told me that the ammo I was using doesn’t exist which I bought from AEA. When asked to speak to someone else, he told me he was someone else and that was all I was going to get and that is all I got out of them
Date of experience: May 16, 2025
Reply from AirGun Tactical
Unfortunately, this customer had a bad experience. When the customer reached out to us we have a series of questions that we ask to try and troubleshoot the situation. This helps us gather necessary information for our technicians so they have a snapshot of the potential issue. When the customer advised of using AEA slugs we assumed they might have been something else since AEA hasn't shipped any Big Bore slugs to the USA in over 9 months. This lead us to believe that perhaps he was mistaken on the ammo, the reality is he purchased the ammo from a vendor that had some old stock of inventory and indeed it was AEA ammo. The customer was asked about PSI reading on the gun and and fill pressure prior and after the shorts where fired, etc. The customer didn't want to answer our questions and began to get disgruntle and argumentative as well as disrespectful. The customer was advised to speak to us respectfully the customer got upset and hung up the phone and resorted to writing a bad review. Unfortunately we understand we can't please everyone no matter how hard you try, Again we are sorry about the experience however we can't do our job if you don't allow us to.
Sincerely,
Customer Support
Terrible business
Terrible business. Got a 1200$ air rifle and it broke within a few days of having it. They’re saying they can’t replace it, wasted 1200$. The megaloden is a very cheap built gun. DO NOT DEAL WITH AIRGUN TACTICAL
Date of experience: February 10, 2025
Reply from AirGun Tactical
Hi Jared,
When attempting to cock the rifle, it jammed, and instead of waiting for instructions, the customer mishandled it, causing damage to multiple areas, including internal damage that needs a frame replacement.
AEA’s Repair or Replacement policy covers manufacturer defects, but this issue resulted from improperly cocking and mishandling the rifle, which is not warrantable. Two technicians inspected the air rifle and concluded that it could not be repaired without replacing significant parts, making the repair cost similar to buying a new rifle.
The customer initially agreed to pay for repairs but declined when informed of the total cost, leading to a negative review. This situation stems from user error, not from our service.
You can view our initial unboxing video here: Unboxing Video https://www.youtube.com/watch?v=JDZaONS1lDo
We regret that the customer feels we are responsible for this situation when he acknowledged his mistake.
I really wanted to give this company a…
I really wanted to give this company a shot. It seems I've been banned from ordering on their website for no reason.
Terrible customer service, offered no help after three attempts.
Thanks anyway
Date of experience: February 03, 2025
Reply from AirGun Tactical
Amir,
We have offered you plenty of help. The problem here is you tried to purchase from us and SHOPIFY flagged your account as HIGH RISK requesting we cancel the order and not fill it. We asked you to verify your ID however you didn't the ID verified was on the order that SHOPIFY CLASSIFIED AS HIGH RISK. Furthermore the ID that was verified was for your spouse and not you with by the way a totally different last name. We further suggested that you try with Just your wifes information and NOT yours since it was your info that was flagged. Rather than taking our advice you called us and trying to find out why it was not clearing, however we have no record if the attempt. You advised us that the transactions are not going through. Which we than advised you that we are the merchant ant that our credit card "GATEWAY" IS DICLINING and if this is the case we can't override the gaway if they declined the card they see something on the back end that is not allowing them to approve your order. So as you can see with the high risk flags and the gateway declining you we have no way to help you. We are sorry but the credit card gateway it its not processing its for an obvious reason which we are not able to override. We are sorry and would love to help but our hands are tied.
Missing Parts
DO NOT BUY FROM THEM. It’s hit or miss, and the hassle is not worth it.
AND ON TOP OF FINDING EXCUSES THEY SHARE MY PRIVATE PAYMENT INFO (ZIP CODES) INFORMATION HIS REPLAY . READ PART 2
I ordered a Bintac S45 combo with dual tanks/barrels, the 250cc, and the stock rear stock. Here’s what happened:
Poor customer support and problem-solving skills.
It took them about 15 days just to process and ship the product.
Since I had to travel for work, the package arrived at my home on November 5th, but I didn’t open it until November 18th. That’s when I realized the shorter 100cc tank was missing.
From the start, their response was, “Due to the time that has passed, there’s nothing we can do about it.” I acknowledged that but asked directly how many tanks were supposed to come in the box because I received two. Their initial response was, “That sounds about right.” However, when I pointed out that the product pictures clearly show three tanks, I asked again. The customer support representative replied, “Sir, I’m repeating myself here—there’s no way I can know what you received in your box.”
I can provide pictures of the box and the contents for reference.
At this point, they’re not even sure if they offer the missing part for purchase, even though I’m willing to pay for it separately.
P.S. To the customer support team: Please remember to remove the “Chat GPT” note when copying and pasting responses. You forgot to do that in replies to other customers.
PART 2
PAYMENT ATTEMPTS HAVE NOTHING TO DO WITH INCOMPLETE SHIPMENT
also
I SENT A FOLLOW-UP E-MAIL asking about box sizes and pieces content,
also also I'm MOVING TO THE STATES, and as you mentioned, I do have a US based payment method,
THAT HAS NOTHING TO DO WITH SENDING AN INCOMPLETE PRODUCT. WANNA MAKE THINGS RIGHT? INSTEAD OF FINDING EXCUSES, SEND THE MISSING PARTS TO THE ADDRESS TO WHICH YOU SENT THE PRODUCT... **WHICH FULFILLED ALL YOUR REQUIREMENTS; OTHERWISE, YOU WOULD NOT HAVE SENT THE PRODUCT TO START WITH.
- If you have to open a police report, send them my way. I'll gladly show them the recordings of your business asking me to send money over CASH APP to work around the system, Of course I did not follow your instructions on that
Date of experience: November 17, 2024
Reply from AirGun Tactical
Mr. Ocejo,
Thank you for providing your name in your review so we can identify you. Had we known you were using a third party to purchase from us, we would have canceled your order as we did with the three previous attempts. Each attempt was made with a credit card from Mexico, and we have been clear that we cannot sell to you, given that you do not reside in the USA. We cannot risk having products taken across the border.
Your first attempt occurred on September 30, 2024, using an address in Brownsville, TX. Your second attempt was on October 1, 2024, with an address in El Paso, TX, using a billing address in Kansas City, MO. Your third attempt on October 7, 2024, involved the same El Paso address, but you updated both the billing and shipping to that address. When we contacted you about this, you informed us that you are not a U.S. Citizen and asked if we could ship to an address in Oklahoma.
When your straw buyer contacted us, they could not recall the address used and needed to look it up, stating they purchase for multiple people. The fact that this order was delivered on November 4th and we are only now receiving a call from you on November 20th is beyond the timeframe we allow for reporting any missing items from a package.
Moreover, we cannot honor the warranty associated with this order, as it is tied to the original buyer and we cannot confirm their identity. We may need to file a police report regarding this incident.
We will not sell to you in the future, so please do not attempt to manipulate our system for another purchase. Additionally, you previously used someone else's military discount, which provided you with nearly a $90 discount along with free shipping, yet you still chose to complain.
As previously stated, you are PAST the window to report what you are claiming is missing from the package. We can't confirm if you are being honest or dishonest, all we have to go off of is you manipulating and circumventing our system with a straw buyer and you obtaining an unjustified military discount, when you have NEVER served in our military this was the straw buyers military discount. We don't give discounts for people to rip us off!
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doubts about the price
it appears you, Airgun Tactical, Respond to every review, which is very impressive and defiantly makes you feel more trustworthy. Recently I decided I really wanted a Hugan GK1 V3, but your price is more that 3 times cheaper than everywhere else. While this is great for affordability, it leaves me worried about the quality, not at fault of you but simply because I can't understand how its so much cheaper and still the same gun. Do you have an explanation to put me a little at ease before I buy?
Date of experience: November 13, 2024
Reply from AirGun Tactical
Hi Devin,
Thank you for your order and time you took to leave us a review. We hope you will enjoy the GK1 we are expecting them right after Thanksgiving that following week we will be shipping them out if they come in as expected.
I ordered October 27th
I ordered October 27th. Yesterday Nov 8 I was informed items would be shipped this weekend due to inventory and size of order. Just wish there was something on the site if they didn't have items in stock. And would keep customers a little more informed what is going on with your order.
Date of experience: November 04, 2024
Reply from AirGun Tactical
Your Harpoon and Megalodon are scheduled for delivery on Monday and Tuesday, while the remaining items and compressor will ship in the morning. We appreciate your understanding as we manage a large order during a busy period. We just received inventory for the Megalodons and Harpoons late last Friday. A bit of understanding would be greatly appreciated, and we hope you will consider modifying your one-star review. Thank you for your patience!
Buyers be aware.
I placed an order October 22nd (Tuesday) and in their web write the are shipping in 3-4 working days. It is now November 2nd and still not have my order #4324AGT.
I order aircraft parts from allover USA especially Texas and Washington state and have them in 7 days.
I placed an order from Germany for my air gun and I had it in 14 days.
AurGun Tactical if they don't have the parts in stock should notify the customer soon after the order was placed so the customer have the choice of wait or cancel the order.
Date of experience: November 02, 2024
Reply from AirGun Tactical
Mr. Adamos,
We sincerely apologize for your disappointment regarding the timeframe for receiving your order. Your order was placed after our business hours on Tuesday, October 22nd, at 6:28 PM, and was processed the following day, October 23rd, when we were open. If you calculate four business days from that date, it brings you to Monday, October 28th, which is when we generated your tracking number and arranged for USPS pickup.
Unfortunately, we have no control over shipping times or any delays that carriers may experience. We’re pleased to inform you that your order is currently out for delivery today. We appreciate your feedback but believe that expressing frustration publicly on Trustpilot may not fully reflect the situation. Thank you for your understanding, and we truly value your business.
Buyer Beware
Buyer Beware! This company is defiantly on the "shady side". They try to use their bogus policies to intimidate when they screw up. The short story is that I purchased an AEA Megalodon 15". When I received the gun, the barrel was shorter than the air tube. When in the pictures on their website it showed the barrel being longer than the air tube. I contacted AGT and they argued that I got what I ordered and that was final. I contacted PayPal and filed a complaint. A few days later, I received a prepaid return label. I sent the misrepresented gun back and received a full refund. They have since quit using PayPal.
Date of experience: August 16, 2024
Reply from AirGun Tactical
Michael ordered a custom-cut Megalodon from us, and we fulfilled his order within a few days. Unfortunately, there was a communication issue. Michael emailed us saying that the barrel was too short, but we clarified that what we sent was not what he originally ordered. We requested pictures to help resolve the matter, but he initially did not provide them. Instead, he began making demands regarding the order without sharing evidence.
After escalating the issue to PayPal, he finally sent us the images. Upon reviewing them, we agreed with his concern. It appeared that the air tank was indeed longer than the barrel. Some customers request larger tank capacities, and this order was for a custom-cut barrel paired with a standard long tank. We acknowledged this discrepancy and issued him a paid RMA label for a full refund.
We would have gladly exchanged the item for the correct one had he not escalated the situation to a dispute claim. It became clear that it was more efficient for us to cut ties with him and process his refund. Had we received photo confirmation from Michael initially, this matter could have been resolved easily without issue. Unfortunately, his behavior reflects a pattern where some customers expect us to accommodate unreasonable demands, similar to larger retailers. We want to be clear: we uphold our policies 100%, including our cancellation and refund procedures. Had this not been a legitimate dispute, he would have lost that claim because we would have fought it.
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I sent them numerous emails and even…
I sent them numerous emails and even filled out a service request form regarding a problem with my NEW AEA Megalodon 50cal air gun. They have totally ignored me. No response from this company whatsoever.
Date of experience: September 02, 2024
Reply from AirGun Tactical
Richard, thank you for replying with more information so we are able to identify you and the problem...
After talking a look at all communication from you here is what we have found below...
We see you purchased during the 4th of july special we gave you 5% off with FREE shipping and your product was delivered to you.
7-20-24 and 7/21/24 you sent us emails stating you where having issues with the magazines and that the gun was not smoothly chambering.
7-23-24 You also before we replied sent us another email...
Asking us for the user manual so you obviously attempted to use the airgun without reading your user manual which if a manual is available we always advise to download and read prior to operating your airgun.
7-23-24 We replied to your email asking for the manual and provided you with the link to download it.
7-24-24 We sent you a reply email asking what ammo did you shoot or attempt to shoot through it.
7-24-24 You replied that you used our ammo.
7-24-24 We sent you another email asking you to call us so we can help you fix the issue.
Later on 7/24/24 you sent us another email stating the following...
Thank you for responding to my last email request. I have solved the problem with my megalodon shotgun by watching one of your youtube vids.
7-26-24 we send you an email asking to share the video which was helpful you replied on 7-27-24 with this video link: https://www.youtube.com/watch?v=XzghAfFaW3w
TWO MONTHS LATER YOU SEND US THIS EMAIL BELOW....
Several months ago I purchased a meg 50 cal shotgun from you. Shortly after that I had eye surgery and couldn't shoot it. I did however notice that the magazines that came with it don't rotate smoothly, they actually get stuck part way through the rotation. However that is not the subject of this email. I noticed that when racking the slide, it gets stuck just as the bolt (I'm not sure of the correct terminology) enters the chamber even without a mag installed. My brother, a retired marine looked at it and we fount that the bolt is catching in one side of the chamber. After racking a dozen time or so, a wear spot is starting to show in that spot. So, either the bolt or the chamber are off center slightly. What can be done about this problem?
WE DIDN'T KNOW THIS EMAIL WAS SENT WE HAD ZERO FOLLOW UP FROM YOU AFTER THIS EMAIL. WE HAVE AN URGENT MESSAGE FORM AND A SERVICE REQUEST FORM YOU DIDN'T COMPLETE ANY OF THOSE BUT RATHER CAME HERE TO GIVE US A LOW RATING. AS YOU CAN SEE FROM THE ABOVE CORRESPONDENCE WE FOLLOWED UP WITH YOU ON EVERY EMAIL WITH THE EXCEPTION OF THIS LAST ONE THAT REALLY ISN'T EVEN AN ISSUE.
Tolerances on airguns under 1k are not always perfect. Unfortunately this is not the highest quality airgun and the tolerances on this are not the same as a regular firearm. That being said it chambers and shoots, than keep shooting PEW! PEW!
If an actual issue arises please fill out our service request form here: https://docs.google.com/forms/d/e/1FAIpQLSfeuU2Jt1pAZPJFD4vfHYkt8fmysVf5f1vHr1zELfS1ebNVMg/viewform
The AEA Megalodon is incredible
The AEA Megalodon is incredible! Shipped quickly and the level of help I received from customer service was outstanding. They helped me troubleshoot a few details about maintenance.
Date of experience: September 15, 2024
Reply from AirGun Tactical
Pierre, thank you for taking your time out to send us a review. We really hope you enjoy the Megalodon its an amazingly powerful airgun!
So excited about my new AEA Harpoon
So excited about my new AEA Harpoon! It's powerful and easy to use. The order arrived early, and customer service was phenomenal—very responsive when I needed help with setup.
Date of experience: September 15, 2024
Reply from AirGun Tactical
Michelaine, thank you for taking your time out to send us a review. We really hope you enjoy the AEA Harpoon, this double barrel air shotgun is a game changer with its powerful 5000psi cartridges, we hope you enjoy it!
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