I would like to give 5 stars for Angel in Tech Support. Easy communication, calming tone, conclusion reached quickly. AIMS, Angel is a great representation of professionalism and expertise. Tha... See more
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K. Gaines 5/28/2025 I am unfamiliar with solar system technology. I bought a 100Amp charge controller from Aims Power. I called for technical assistance. Angel has been very helpful and professional... See more
Very reliable inverter in regular use for last five years. Cooling fan was starting to get noisy and I wrote to customer service about getting a replacement fan. They wrote back that I could get one... See more
I asked a question on their website Sunday afternoon. Rereading my question, I didn't phrase it very well. Nevertheless, I got a clear, concise answer today (same business day). Great service! I di... See more
Company details
Written by the company
At AIMS Power, we’re passionate about designing and developing off-grid and renewable energy solutions. Our product line comprises 95 different options, from DC to AC inverters, solar panels, deep-cycle batteries, and solar charge controllers. This includes certified products to UL standards, cables, fuse kits, portable generators, and more. What sets us apart is our unwavering commitment to our customers. We provide products of unparalleled quality and top-notch customer service, always putting our customers’ needs first. We were founded by Bruce de Jong, who created the first AIMS Power inverter in 2001, and we’ve grown our product offering into inverter chargers, batteries, cables, solar panels, solar charge controllers, solar kits, lithium and much more. We’re proud to say that our products have even been used by NASA, the Department of Defense, and Princeton University. If you’re looking for the perfect inverter, back up or off grid solution, for your needs, don’t hesitate to reach out to us today! Leaders in design… The custom experience AIMS Power has flourished thanks to a dedication to designing inventory for off-grid power systems which meet the needs, timing and cost constraints of the customer. The company is founded on de Jong’s unique approach to working directly with customers and factories to solve industry problems by producing innovative products. With many bigger companies moving trade overseas and narrowing their product lines, AIMS Power has been able to step into the gulf. We are able to service those neglected businesses in need of customized designs which help them keep pace with industry changes.
Contact info
9550 Gateway Dr, 89521, Reno, United States
- 775-359-6703
- sales@aimscorp.net
- aimscorp.net
4.5
Excellent
248 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
5 Stars Tech Support - Angel
I would like to give 5 stars for Angel in Tech Support. Easy communication, calming tone, conclusion reached quickly.
AIMS, Angel is a great representation of professionalism and expertise.
Thank you, Angel. An easy 5 Stars
Date of experience: July 02, 2025
Buyer Beware
I sent my inverter to AIMS for repair. When I got it back, it would not turn on. The tech told me to open it and take pictures. When he looked at the pictures he saw a ribbon cable that was not connected. I connected it and turned it on. After 2 hours it overheated. They had no idea what was wrong & tried to tell me it was my batteries. The tech relooked at the pictures and found 2 plugs that needed to be switched. Now it works fine. I asked for a partial refund and they told me since I opened it the warranty was void even though they told me to open it. Do yourself a favor and buy form someone else.
Date of experience: June 16, 2025
Reply from AIMS Power
We appreciate your input sharing your experience. After speaking to our technicians about your review we have a better understanding of the situation. When inspecting your inverter, the technicians only found some loose bolts which they tightened. No components were replaced or changed during the time your inverter was in our possession. Before returning the inverter to you a full test was completed on the inverter which showed that the inverter worked as it should.
Because your inverter was out of warranty before you shipped it to us and was fully tested to work correctly before shipping, we cannot offer any refunds. We’re sorry that this is not the resolution you had hoped for.
Angel has gotten me started in the…
Angel has gotten me started in the right direction. I am sure the rest of the process will be good.
Date of experience: June 10, 2025
Need professional advice.
K. Gaines 5/28/2025
I am unfamiliar with solar system technology. I bought a 100Amp charge controller from Aims Power. I called for technical assistance. Angel has been very helpful and professional in helping me with my problems. I highly recommend him and his company. Especially if you are a novice thanks.
Date of experience: May 28, 2025
Awesome Company
The communication was excellent. Their work is very thorough. They saved me $1,000 off the original estimate because they found only a loose wire. Angel is awesome to deal with.
Thank you
Date of experience: May 13, 2025
Excellent serviceI can't wait to place…
Excellent serviceI can't wait to place my order
Date of experience: May 02, 2025
Highly pleased with a great line of…
Highly pleased with a great line of service. If one person is good , there go,s the corporation.
Kind regards: Dan Mazurek..05_01_2025
Date of experience: May 01, 2025
Great Technical Staff
Angel had patience with me as I’m not knowledgeable on these items. He walked me through the trouble shooting of my unit and identified the problem. He helped me order the parts I needed and worked with me when I had questions about the installation of them. In this day and age it’s refreshing to deal with him and a company like this. Thank you!
Date of experience: April 09, 2025
Exceptional AIMS power support team
AIMS power support team is so responsive, knowledgeable, and go above and beyond. They reply to my questions quickly either via phone call or e-mail.
They are absolutely exceptional.
Date of experience: February 21, 2025
Fixed noisy fan with help from customer service
Very reliable inverter in regular use for last five years. Cooling fan was starting to get noisy and I wrote to customer service about getting a replacement fan. They wrote back that I could get one on Amazon (60mm x30mm with two wire connector). Very easy replacement via rear panel.
Date of experience: January 28, 2025
INVERTER STORE
CUSTOMER SERVICE IS AWSOME
VERY HELPFULL TRIED TO GET ME THE BEST DEAL POSSIBLE
Date of experience: January 27, 2025
Very helpful technical staff
Very helpful technical staff. Quick responses, excellent answers and suggestions, and help correcting my mistakes, too. When I settle on an approach, I’ll buy it from them.
Date of experience: January 13, 2025
Reply from AIMS Power
Thank you for taking the time to leave us positive feedback.
The technician (Angel) was patient and…
The technician (Angel) was patient and very helpful.
Date of experience: December 12, 2024
Reply from AIMS Power
Thank you for taking the time to leave feedback regarding one of our employees. We will make sure to pass on your review to Angel.
Fast reply and very clear response
Fast reply and very clear response. Great customer service!
Date of experience: December 15, 2024
Working with A Cruz
Working with A Cruz. Very cordial and very into it…very patient with older people who not very knowledgeable, has a lot of patience. Were still not in the clear so I hope he finishes with the same enthusiasm
Date of experience: November 12, 2024
Fast and professional response
Fast and professional response backed up with facts and figures.
Date of experience: November 04, 2024
Somehow I purchased a modified sign…
Somehow I purchased a modified sign wave inverter despite only looking at pure sine wave inverters on their website, I called to inquire about returning for exchange. I asked asked after I was told all the instructions. would aims pay the return shipping. I was told no. My thought are that I was charged 18.99 for shipping and that since it is questionable how I ordered the wrong inverter. A good PR move in this situation would have been to pay the return shipping( prob less than 10 bucks) and earn a loyal customer . but instead they decided it was best to just get a onetime order . I did want to buy a pure sign wave inverter. (they cost more) I wanted more than one. I feel that if they are that tight what if I have a real warranty issue.
Date of experience: November 01, 2024
Reply from AIMS Power
Thank you for taking the time to leave us a review. When placing orders online, there are several steps to confirming your final purchase. Maybe a step was missed in the process of placing your order. Please reach out to our customer service team at 775-359-6703 and to discuss your options.
Rolland Denham from Solartec Panama
Rolland Denham from Solartec Panama
My client bought a 2kW inverter charger 2 years ago and it stopped charging the batteries from the grid current. I spoke to technical support and we received a control board and that was it. We know it is not guaranteed but we were able to provide a solution to our client. It is a reliable brand. Excellent after-sales response.
Date of experience: September 25, 2024
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