Responsible customer service
Excellent service and communication from start to finish. The item was dispatched promptly, and the seller kept me regularly updated throughout. The item was quite expensive, so naturally I was concerned when the courier mis-delivered it. However, customer service kept in regular contact, provided peace of mind by taking responsibility, and ultimately refunded me in full even before their claim with the courier was officially resolved. Although the order couldn’t be fulfilled, their handling of the situation was reassuring and professional.
Date of experience: July 02, 2025