Advance America Reviews 115,275

TrustScore 5 out of 5

4.9

Companies on Trustpilot can’t offer incentives or pay to hide any reviews.

Review summary

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service they receive, highlighting the staff's professionalism, knowledge, and friendliness. Many reviewers specifically mention individual employees by name, expressing gratitude for their helpfulness and the ease with which they navigated the loan process. Consumers appreciate the clear explanations and the staff's willingness to go the extra mile to assist them. People also value the convenience and speed of the service, with many noting the quick approval times and the ease of managing their loans online or in-store. The location of the stores is another positive aspect, with reviewers finding them easily accessible. While opinions on payment terms vary, the overall sentiment towards the company's service, customer care, and staff remains overwhelmingly positive.

Based on reviews, created with AI

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Rated 5 out of 5 stars
Invited

Walked in to very warm and professional vibe, "Hello how can we help you? Welcome to Advanced America, waited my turn behind other customers, step up gave them my information requested what I needed... See more

Company replied

Rated 5 out of 5 stars
Invited

I’ve got loans through Advance America on and off for years. I have experienced in-store customer representatives to be knowledgeable, fast and friendly. Also, the on-line app is easy to navigate thro... See more

Rated 5 out of 5 stars
Invited

Everytime I go into the location the staff treat me like family, They are all warm and welcoming, They are all the true definition of what Good Customer Service Means They Treat Customers with... See more

Rated 5 out of 5 stars
Invited

It was the first time there wasn't a line of people, no it is not a bad thing I was just glad I was able to walk straight to the counter lol. But it's always a good experience at this store, the ladie... See more

Company replied


Company details

  1. #2 of 86 best companies in Loan Agency
  2. #1 of 16 best companies in Car Finance and Loan Company
  3. #6 of 205 best companies in Financial Consultant
  4. #2 of 112 best companies in Financial Institution
  5. #1 of 5 best companies in Money Order Service
  6. #1 of 30 best companies in Money Transfer Service
  7. #2 of 253 best companies in Non-Bank Financial Service

About Advance America

Written by the company

Logo Believe in Better

Money today.

Momentum tomorrow.

Advancing America for 25 years and over 148 million loans.

Advance America is a proud community lender that provides money services locally and online. Since 1997, Advance America has helped millions of hardworking people with a variety of financial solutions, including Payday Loans, Online Loans, Cash Advances, Installment Loans, Title Loans and Personal Lines of Credit.

Advance America believes that our customers are more than a transaction, and we know that with a little bit of help, they can keep going today and look forward to tomorrow.

Apply for a loan today using three easy steps:


Apply Now

We're here to help. Wherever here is.

With 900+ convenient locations nationwide and 24/7 online loan services, Advance America will meet you where you are.


Find a Store

Why choose Advance America

  • Fast and easy application.
  • Instant approval decision
  • Applying doesn’t impact FICO credit score
  • Good credit not needed
  • 25+ years in business
  • Over 148 million loans issued
  • Loans can be used for a variety of reasons, including:
    • Household bills
    • Medical expenses
    • Moving and relocation
    • Home and auto repair

*Online applications processed before 10:30 AM ET (Monday – Friday) may be eligible for same-day funding to your bank account. Online applications processed between 10:30 AM ET and 8:00 PM ET are typically funded the next banking day, but exceptions may apply.


Contact info


4.9

Excellent

TrustScore 5 out of 5

115K reviews

5-star
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1-star

Replied to 98% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Invited

A Rewarding Experience

Everytime I go into the location the staff treat me like family,
They are all warm and welcoming,
They are all the true definition of what Good Customer Service Means
They Treat Customers with Respect and look down on no one
It’s very uplifting to be in the presence of your staff
I will recommend everyone that I know to patronize your establishment
Because the experience alone is rewarding

Thanks for Giving me a wonderful experience

Date of experience: July 03, 2025

Rated 3 out of 5 stars
Invited

I was approved Friday

I was approved Friday, but still haven’t received the funds. It says a estimated time to receive is Monday but I don’t know.

Date of experience: July 04, 2025

Rated 5 out of 5 stars
Invited

I’ve got loans through Advance America…

I’ve got loans through Advance America on and off for years. I have experienced in-store customer representatives to be knowledgeable, fast and friendly. Also, the on-line app is easy to navigate through you can pay your loan and get a new loan if needed in a matter of minutes. I have recommend Advance America to several people if they find themself in a situation where a few extra bucks can pay a bill or feed your kids

Date of experience: July 03, 2025

Rated 3 out of 5 stars
Invited

Loan up

Good loan company but not enough repayment options

Date of experience: July 04, 2025

Rated 5 out of 5 stars
Invited

It was the most amazing experience I…

It was the most amazing experience I have ever had at a Loan place.(Haven't been to many).But both of the assistants were the best I have ever experienced.They were kind,caring and helpful,very fast and Understanding and very quick,I was in and out of the loan place in about 25 minutes.(Out of Ten I would give 20).Thank you so much and look forward to working with you all.God Bless.

Date of experience: July 04, 2025

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