Admiral Insurance Group Reviews 4

can’t get a simple direct debit right and charge you extra for their mistake. Response took weeks - conveniently over the renewal date and cool off period to leave

Date of experience: September 07, 2023

As a holder of Admirals multi cover insurance policy for the last 2 years, I was disappointed to receive a quote which was 37% higher than last year. No claims other than windscreen, which apparently doesn’t impact price. I was informed there was a technical error in generating a standard renewal so following several long phone calls was put through to new business. I was hopeful but instead of a reduction in cost, it increased even further for the same cover as I had last year. I went with Admiral as they seemed to offer value for money now however I feel as if I’m being fleeced and will go elsewhere. I would previously have recommended them but absolutely not now.

Date of experience: June 27, 2023

put in a claim for storm damage feb.2022 they sent an assesso. Heard nothing for 8 months,contacted Admiral on several occasions,got apologies and excuses i.e e mails stuck in "pending"and not sent.Ieventually looked in my file to find the claim had been closed due to wear and tear (during 3 of the worst storms in recent history}?never use them again nor will anybody i know.

Date of experience: October 02, 2022

Hello I used Admiral van insurance for my small business. I had a accident on 28th July 2020 when a HGV ran into the back of the van on a roundabout. I had to pay my £500 excess and lost 2 days pay as a result of lost work due to taking the van in for repairs. Witch I still have not received back yet over 2 ago I used there recommend repairer I was unhappy with the work. So it had to go back to the spray body shop to make it good. After I took the vw caddy home it rained overnight. I noticed it was raining in over the sliding door. They payed me compensation to put the work right. to have another garage. off my choice . But over time I noticed that the tyres were bored uneven wear. Due to something being out of line or in twist. I contacted Admiral insurance again to tell them about the problem and they said that it was a maintenance problem not the fact that the van had been hit by a large HGV. Pulling a large trailer.that was causing the uneven wearing on the tyres. And then they told me my insurance was going up by over £700 pounds due to no fault of my own.I found the experience of being with Admiral. Very stressful and would not recommend them. Kind regards Martin Jackson neat right joinery limited

Date of experience: August 01, 2022