Active Link, Inc. Reviews 19

TrustScore 4.5 out of 5

4.6

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Company details

  1. Mortgage Lender
  2. Mortgage Broker

Written by the company

Active Link, Inc. is the result of decades of experience in the mortgage industry combined with a desire to radically change the mortgage experience for homeowners. Too often borrowers find themselves in a stressful, frustrating, labor-intensive loan process that ends with an expensive loan packed with hidden costs and fees. Active Link, Inc. is obsessively dedicated to a better way. At Active Link, Inc. borrowers can expect an honest, straightforward approach to lending, a streamlined loan process built on service and speed, and a paper-thin margin based business model designed to deliver incredibly low mortgage rates, costs and fees. Active Link, Inc. combines best in class service, price and technology to deliver you a mortgage result unlike any other. Welcome to Active Link, Inc.. Change Your Definition of Mortgage.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

19 reviews

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1-star

Rated 5 out of 5 stars

Refinance

Mr. Oscar Valladares and Kayla McKay I appreciate you taking the time to help me with refinance my home .Thank You both for your help.

Date of experience: June 06, 2025

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Reply from Active Link, Inc.

Thank you so much for your kind words! We're glad Oscar Valladares and Kayla McKay were able to support you through your refinance. Your appreciation means a lot, and we’re grateful for the opportunity to assist you. Wishing you all the best moving forward!

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Rated 5 out of 5 stars

Best experience I have ever had

Best experience I have ever had, fast easy kept informed. Chris and Oscar were great and honest throughout the whole process thank you for having people like that

Date of experience: June 30, 2025

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Reply from Active Link, Inc.

Thank you so much for your kind words! We’re thrilled to hear that this was your best experience yet. Chris and Oscar are truly dedicated to making the process smooth, honest, and stress-free, and we’re so glad they made a positive impact. Your feedback means a lot to us, and we’re grateful for the opportunity to work with you!

Rated 5 out of 5 stars

This is the best team that I have…

This is the best team that I have found! They are responsive, always available and all questions are welcomed!! This is our second time using Matt’s team, I recommend them to family and friends! I will never use anyone else. Closing and funding has always been very quick! I call them the A team!

Date of experience: June 25, 2025

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Reply from Active Link, Inc.

Thank you so much for your amazing feedback! We’re honored to be your go-to team and truly appreciate your continued trust. Matt and the entire team are committed to being responsive, supportive, and efficient—and it’s wonderful to hear that reflected in your experience. We’re proud to be your “A Team” and look forward to helping you and your loved ones again in the future!

Rated 5 out of 5 stars

Easiest refi ever

Easiest refi ever. Few phone calls, e-sign all docs. Closing in 10 days or so. Funds released in 4 days. Support folks were on top of everything and accessable at the drop of a hat. I will use them again should the opportunity present itself.

Date of experience: June 20, 2025

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Reply from Active Link, Inc.

Thank you for the awesome feedback! We're so glad your refi experience was quick and easy. Our team takes pride in being responsive and efficient—looking forward to helping you again in the future!

Rated 5 out of 5 stars

Quick efficient straightforward and…

Quick efficient straightforward and honest service.. very pleased with the excellent and professional service!!

Date of experience: June 10, 2025

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Reply from Active Link, Inc.

Thank you for your positive feedback. We’re delighted to hear that you were pleased with the efficiency, honesty, and professionalism of our service. Your satisfaction is our top priority.

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Rated 5 out of 5 stars

Smooth process.

Smooth process. Would recommend!

Date of experience: November 01, 2024

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Reply from Active Link, Inc.

Thank you! We're so glad to hear the process went smoothly. We truly appreciate your recommendation!

Rated 5 out of 5 stars

Mallory Kimberly was knowledgeable and…

Mallory Kimberly was knowledgeable and courteous. She kept me informed throughout the process. i have had her for 2 mortgages. she makes it so easy to understand and i plan to only work with her in the near future

Date of experience: September 04, 2024

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Reply from Active Link, Inc.

Thank you for your continued trust and kind words! We're so glad Mallory Kimberly made the process clear and easy for you once again. Her knowledge and dedication truly shine, and we’re honored to have her on our team. We look forward to working with you again in the future!

Rated 5 out of 5 stars

Great experience

Great follow-up, very clear on the options available, enthusiastic, Mallory was very helpful, would not have wanted anyone else to assist me!!

Date of experience: April 01, 2025

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Reply from Active Link, Inc.

Thank you so much for your kind words! We're thrilled to hear that Mallory provided such enthusiastic and helpful support. It's wonderful to know she made the process clear and easy to navigate. We truly appreciate your feedback and are so glad she could be there for you!

Rated 5 out of 5 stars

They are very good and professional at…

They are very good and professional at what they do.

Date of experience: April 01, 2025

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Reply from Active Link, Inc.

Thank you for your kind feedback! We're glad to hear you had a positive experience and found our team to be professional and skilled. Your support means a lot to us!

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Rated 5 out of 5 stars

Great service

Great service. Mallory Kimberly was knowledgeable and courteous. She kept me informed throughout the process.

Date of experience: May 05, 2025

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Reply from Active Link, Inc.

Thank you so much for your kind words! We're thrilled to hear you had a great experience. Mallory Kimberly takes great pride in providing knowledgeable and courteous service, and we're glad she kept you well-informed throughout the process. We truly appreciate your feedback!

Rated 5 out of 5 stars

Mortgage Friend!

My experience with Active Link for the past several years has been nothing short of excellent! They keep me informed of market conditions that can improve or not improve my current interest rate which saves me time and money! Being a Veteran I’m inundated with mortgage refinance offers from a multitude of lenders. Having trust and a great working relationship with Active Link allows me to quickly discard those constant mailers and annoying phone calls! Thank you to the Active Link Team and my consultant Mallory!

Date of experience: June 03, 2025

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Reply from Active Link, Inc.

Thank you so much for your continued trust and loyalty over the years! We're honored to support you, especially as a Veteran, and we're thrilled to hear that our team—especially Mallory—has made a meaningful difference in your experience. Keeping you informed and helping you save time and money is exactly what we strive for. Your kind words mean a great deal to all of us at Active Link!

Rated 5 out of 5 stars

I had a great experience with Ms Kimberly Mallory

I had a great experience with Ms. Mallory and her team. The process was easy, and I was kept informed throughout. I would not mind working with her team again if needed.

Date of experience: May 30, 2025

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Reply from Active Link, Inc.

Thank you for sharing your experience! We're so glad to hear that Mallory and her team made the process smooth and kept you well-informed throughout. We truly appreciate your kind words and would be more than happy to work with you again in the future!

Rated 5 out of 5 stars

Refiance

My husband and I worked with Randy Schrader at Active Link. We had a very good experience with Randy and the other staff at Active Link. The process was short and seamless. I would recommend you using Active Link on your loan.

Date of experience: May 08, 2025

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Reply from Active Link, Inc.

Thank you so much for your kind words! We're thrilled to hear that you and your husband had a great experience with Randy and the team at Active Link. We truly appreciate your recommendation and are glad we could make the loan process smooth and seamless for you!

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Rated 5 out of 5 stars

My Teamwas Loan Officer Mr Lee Wright

My Teamwas Loan Officer Mr Lee Wright, Processor (Lindsay Smith) with Rachel Wilbourn. They gave me a loan that delivered what they promised! Great Service, communication and follow through by the entire team. My Rate was the lowest and I has No Lender Fees! I will work with Active Link and my Team Lee Wright, Lindsay, and Rachel. I Highly Recommend them.

Date of experience: May 15, 2025

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Reply from Active Link, Inc.

Thank you so much for your glowing review! We're thrilled to hear that Lee, Lindsay, and Rachel delivered exactly what was promised and made your loan experience smooth and stress-free. It's wonderful to know you received great service, clear communication, and an unbeatable rate with no lender fees. We truly appreciate your recommendation and look forward to working with you again in the future!

Rated 5 out of 5 stars

My experience with Active Link Mortgage…

My experience with Active Link Mortgage Inc was nothing less than wonderful. My loan officer Andy Assaf and loan processor Lindsay Smith are the dream team. When you're conducting business strictly over the phone you tend to hesitate when having to disclose personal information. Lindsay and Andy made it less stressful. They stayed in contact with me throughout the entire process. I appreciated that. They weren't just two people reading from a teleprompter or script. They were human beings. Lindsay felt like someone I knew for years. She gained my trust. They both made sure I knew what was going on step by step. Needless to say, we closed the deal and I am very happy. I can't thank them enough not just for the loan but because they were real. Thank you guys.

Date of experience: April 16, 2025

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Reply from Active Link, Inc.

Thank you so much for your thoughtful and touching review! We're truly honored to hear that Andy and Lindsay made your experience with Active Link Mortgage feel personal, trustworthy, and stress-free. It's our goal to treat every client with care and transparency, and we're so glad that came through. Your kind words mean the world to us, and we’re thrilled to have helped you close the deal with confidence. Congratulations, and thank you again for choosing our team!

Rated 5 out of 5 stars

Mr Gerald/Joseph

Mr. Bosch's contributions to our mortgage needs in 2025 and (2022) were exceptional, demonstrating superior expertise and a thoughtful approach. His mortgage skills are unparalleled in my experience, a testament to his capabilities. We anticipate collaborating again next year should interest rates decline. Furthermore, his team was also highly effective and collaborative.

Date of experience: May 12, 2025

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Reply from Active Link, Inc.

Thank you for your glowing review! We're delighted to hear that Mr. Bosch and his team provided exceptional service for your mortgage needs in both 2022 and 2025. Their expertise and thoughtful approach truly make a difference. We look forward to the opportunity to collaborate again next year, especially if interest rates become more favorable. Your satisfaction is our top priority!

Rated 5 out of 5 stars

A-1 service from start to finish

From start to finish, Active Link Inc and their team were thorough, and professional. Each step of the process was explained in terms that were easy to understand. We really appreciated the friendly, knowledgeable, and customer service oriented way Active Link Inc handled our refinance. We will definitely work with them again- highly recommend!

Date of experience: April 08, 2025

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Reply from Active Link, Inc.

Thank you for your wonderful review! We're delighted to hear that you had a positive experience with Active Link Inc. Our team is committed to providing professional and friendly service, and we're glad we could make the refinancing process easy for you. We look forward to working with you again!

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Rated 5 out of 5 stars

VA Refinance made easy

I recently completed a VA Refinance with Active Link Mortgage. My previous loan experience with another company was challenging, but working with Loan Officer Lee Wright, Processor Oscar Valladares, and Rachel Wilbourn resulted in a loan that delivered on all promises. The service was excellent, with consistent communication and follow-through from the entire team. They offered the lowest available rate with no lender fees. All my concerns were addressed, providing great peace of mind. I highly recommend Active Link, particularly Lee Wright, Oscar, and Rachel. I look forward to any future business with Active Link and my dedicated team!

Date of experience: April 01, 2025

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Reply from Active Link, Inc.

Thank you for your fantastic review! We're thrilled to hear that Lee, Oscar, and Rachel provided excellent service and delivered on all promises. It's great to know we could offer the lowest rate with no lender fees and address all your concerns. We look forward to working with you again!

Rated 5 out of 5 stars

Superb Service

My experience was great because Lee Wright (loan officer), Emily Wells (processor) and Rachel Wilbourn were simply an awesome team to work with by ensuring that I receive a cash out and mortgage refinance in an expediently and professional manner. The entire team answered all my questions with accuracy and professionalism. I highly recommend Lee Wright, Emily Wells, and Rachel Wilbourn because they can get the job done very well, and they are truly an asset for Active Link.

Date of experience: March 25, 2025

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Reply from Active Link, Inc.

Thank you for sharing your positive experience! We're delighted that Lee Wright, Emily Wells, and Rachel Wilbourn provided excellent service during your cash out and mortgage refinance. Your recommendation means a lot to us. Thanks for choosing Active Link!

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