Active.com Reviews 60

It was perfect and Ms. D was very nice

Date of experience: June 28, 2025

You place an order for something, and these thieves start taking a monthly fee from you, even though you know nothing about it. I ordered some ski gloves, when they arrived they were cheap nasty pieces of junk. And then they start stealing £39 per month from you. This company should be closed down, just thieves, nothing else. CANCEL YOUR PAYMENT SUBSCRIPTION ON THEIR WEBSITE IMMEDIATLY

Date of experience: January 31, 2025

They charged me a subscription fee that I never signed up for knowingly. I feel tricked

Date of experience: February 20, 2025

I signed up to run a half marathon 6 years ago and this company has been charging me $89-$99 per year for the last 6 years. For a membership that supposedly saves on processing fees for the races - but I've never seen any savings. They do give an online discount for shoes - but I don't shop for clothes/shoes online.
I had no idea I was getting these charges. I saw emails saying I have the membership but today I finally scrolled all the way to the bottom to notice a charge. Sleazy.

Date of experience: January 27, 2025

Sleezy company. I ordered at art class for my kid for $80. There was a checkbox on the order form to "opt in" for easy refunding if I had to cancel for any reason. Sure, why not.

I happened to check my credit card the next day and the charged be an additional $16 to have the ability to easily cancel and get refunded. They did NOT disclose this charge clearly at checkout. They snuck it in just like people sneak in little ones and twos into Bills within Congress. Legal criminals right here...

Date of experience: January 16, 2025

For our kid’s summer camp, registration is through this website. The camp itself has a normal cancellation period and fee. This website slips in refund “insurance” for $105. It’s a scam and unbelievable how they take advantage of families. I’d advise any third party (such as this camp) to remove their organization from this platform.

Date of experience: January 09, 2025

It appears Active Network slipped an "Active Advantage" annual membership into my most recent Tough Mudder registration and proceeded to charge me $99.95 for a membership I didn't want.

I have canceled my "membership" and requested a refund.

Shame on me for letting them slip this by me.

Shame on Active for deploying shady business practices. 👎🏼

Date of experience: November 25, 2024

BEWARE. This company retained my credit card information when I signed up for a charity spin class 10 years ago and later manually entered my credit card information and personal information to sign me up for a membership, which has added up for over $450 in charges. How is this company still in business??

Date of experience: August 12, 2024

I canceled my membership 4 days ago and was still charged for the renewal 4 Days later.

Date of experience: June 10, 2024

Absolute rip off. Just registered for the Henley 10k and paid £40 then realised that the entry fee is £25 - they are pocketing the rest for no added value. Great ethics guys - I could have given that to my charity.

Date of experience: May 21, 2024

Tuscany walking holiday May 7th 2024.
A really most enjoyable experience overall.
The highlights - the daily itinery is well planned out and very well managed and coordinated by the excellent guide Francesco supported by Giulia and Stefania. The daily schedule was perfect which included good time in Sienna, hill walking daily in the region - rolling hills landscape / Montepulciano, Cortona and visit to the Franciscan hermitage etc / vin yards of this Tuscany region. The td active group on this walking holiday added to the very enjoyable walking holiday.
The downside - while the Admiral Palace Hotel in Chianciano scores well in many ways (spacious, comfortable, nice facilities etc and a good breakfast menu), the important downside for future travellers is that the experience of our group was a most disappointing evening meal experience / the evening meal is very substandard for a group on a 4/ 5 hour daily hill walking holiday. Example - dinner servings are very obviously portion controlled, mostly no vegetables served, main portions well below standard size wise, desserts served partly frozen. Requests for veg resulted in - you have to pay extra on your bill. A request for ice cream - you have to pay for it was the response. On a hill walking holiday a deceant nutritious evening meal is most essential. It’s was not available on this walking holiday. Well done to the excellent guides and itinerary and group which made it a great holiday experience in Tuscany. Let’s hear from the Hotel Cateting Manager please!! Arthur Ryan.

Date of experience: May 07, 2024

Charged me a $14.85 credit card processing fee even though I paid by eCheck. Refused to refund, customer service has been a run-around.

Date of experience: January 08, 2024

Chicago Park District uses Active to sign up for skating sessions on public rinks. Once they have your email and credit card, they automatically charge for an annual membership, without any authorization. There is no method for dispute resolution or to contact them to discuss. I will work to try to have them removed from Chicago Park Districts.

Date of experience: December 22, 2023

Shockingly bad customer service

Happy to take money for races but can't do a simple activity of refunding when you sell your space.

Date of experience: December 04, 2023

Um_activewear complete and utter scam. Took two bank payments off me and no product sent to me for the first payment so out of pocket nearly £100. Also number on the bank statement is for a soft play centre for kids in Cardiff. I will be contacting my bank tomorrow

Date of experience: October 10, 2023

I received a reoccurring charge on 9/14/2023 from Active.com. When trying to call customer service, it says that they are not taking calls due to COVID. Looking through my emails, I signed up for Muddy Dash on 8/14/2022 and received an order receipt from Active.com. I have never purchased a subscription or any other product from this company. This is a scam, and the company is hoping that people do not notice these reoccurring charges on their accounts.

Date of experience: September 14, 2023

Active misleads customers into signing up for a junk program with an annual membership fee of $99.95 after they sign up for a race.

Date of experience: September 07, 2023

I used my credit card to register for a swimming event and somehow Active.com got hold of it and charged me $89.00 for an unwanted "membership." These people are crooks. They don't answer the phone, nor do they respond to emails. I hope I have succesfully cancelled this bogus membership, but with creeps like this you never know for sure

Date of experience: August 13, 2023

0 stars. This website is a complete scam. Waste of money and time. Paid for “insurance policy” to run. Run has not happened. It has now been rescheduled 3 times the literal day before. No refund, and no one to get ahold of at customer service. Horrible.

Date of experience: July 06, 2023

In the United States, companies are allowed to have NON-REFUNDABLE policies. If you sign up for a race through Active.com or through Rock N' Roll, you'll never be able to get a refund if you want to cancel. Do you ever wonder where the money goes when a company creates a no-refund policy? I personally believe organizations that have NON-REFUNDABLE policies are scams. I mistakenly signed up for the wrong race; I realize it was my fault, and I clearly signed the paperwork that says no refunds are allowed. I will never run a Rock N'Roll Marathon again, and I will never run a race through Active.com again. My advice to event organizers: give people their money back and don't create non-refundable policies that allow you to exploit customers who have a legitimate reason to cancel their participation in an event. I believe that good companies will always issue refunds to their customers and don't have policies where they can pocket their clients' money. It's mean spirited and bad for business in my opinion.

Date of experience: June 02, 2023