Abbyson Reviews 30

My personal customer support person was the same person over a two week period as I made my final decision to purchase and then helped schedule a delivery. Maria was terrific!!!

Date of experience: June 14, 2025

Absolutely love the quality and design! I got the Santino Teak for my backyard, and it’s by far one of my best purchases. The solid construction and premium materials make it stand out, and the design is simply next level. So glad I chose Abbyson Home

Date of experience: June 09, 2025

Stylish Comfort Meets Sophisticated Durability

We couldn’t be happier with our new nubuck leather gray couches! The soft, velvety texture of the nubuck leather feels luxurious to the touch while offering a refined, matte look that adds elegance to our living space. The gray color is a perfect neutral!

Date of experience: June 06, 2025

Really poor quality furniture. Customer Service was totally unhelpful

Date of experience: May 19, 2025

Purchased our first new sofa which we absolutely love!

Date of experience: June 13, 2024

I purchased the Avila Sectional in beige from Abbyson in February 2023. Scheduling the delivery was easy and prompt. I opted to set up the sectional myself and found the packaging to be top tier, and setup itself to be straightforward and seamless. I am grateful I opted for a sectional with stain resistance treatment on the fabric, as any spills I have had over the last two years have been easy to clean out right away, keeping my sectional looking good as new.

Date of experience: May 13, 2025

Customer service @ Abbyson is definitely 5 stars. We purchased a living room set and had some difficulties and ultimately it did not work out for us, but the warranty support we received was above and beyond. Maria was quick to respond and was extremely helpful. I would definitely recommend Abbyson because of their support after the purchase.

Date of experience: May 08, 2025

Purchased a Abbyson section from BJs with a regular price of $1800. Having deeper seat cushions the back support is critical to comfort. So, we had the coach for about 4 months and already, I can no longer sit on the end seat of the sectional. Sitting there puts you in an uncomfortable angle due to cushion sag. ( not covered by the warranty according to literature) That cushion is now flat were as the others have a nice rounded look. Bottom line, out of the boxes, its a nice looking piece but a for duability I'm afraid - You Will be Disappointed.

Date of experience: March 08, 2025

I have been buying furniture for decades and never experienced such horrible customer service. Even sending them photos of my sectional cushions, where the leather finish is simply wearing away, they do not feel responsible for their own product AND YAVE REFUSED to do anything to rectify the situation. They refused to replace one center cushion and then every single cushion is old and WORN looking after LESS than a year. (even the ones where nobody sits!)

POOR quality. Buyer BEWARE: Their leather is NOT made to last. I have an entire sectional that is embarrassing to me and definitely NOT worth the money. Yes, leather is meant to age and patina as it gets older -NOT completely wear away!

Date of experience: October 01, 2024

had extended warranty, found my power couch at the Brick. motor died 2 weeks before the warranty was going expire. brick said it was discontinued. got a hold of Abbyson, said they could do nothing cause it was sold from a unauthorized 3 party. WTF. so now it will go on market place (facebook) we are older and not handy. it’s only 5 years old. loved it til this $hit went down.

Date of experience: August 09, 2024

Buyer beware. Bought a power reclining loveseat 25 months ago ($1350). I called about a metal piece that broke on the reclining apparatus and was told it was out of warranty. I asked to speak to a supervisor and the request was denied. I was given a number for service on the recliner. When I called they informed me they have not serviced my state in 6 years and they only do warranty work.

Date of experience: January 15, 2025

Scam of a company. Ordered a sectional then received notification from the freight carrier that they were holding the items because Abbyson had not paid them. I called Abbyson and they lied telling me that the issue was with their systems. Customer service was not helpful at all. I expected more since they are a vendor for Costco but I was wrong.

Date of experience: August 19, 2024

I purchased a leather chair from this company a little over a year ago. It started falling apart a few months in, but last night, the piece that you pull to recline broke off completely. I emailed them and explained what happened, and included my receipt which also included proof of the extended 3 year warranty that I purchased. Jennifer responded that I my warranty had run out and attached a link to the attachment I can purchase on Amazon and fix it myself. I immediately responded, stating that I had purchased the extended warranty and included a screenshot for proof. No response yet. I am really disappointed. I wish I would have read these reviews before purchasing. Very dishonest company that produces shoddy products.

Date of experience: August 14, 2024

Absolutely horrible service , had to get my credit card company retrieve my money

Date of experience: July 22, 2024

There price tag is overwhelming,recently I bought outdoor sofa set which is approximately 4100 more for a 3 piece set, costco had 7 piece set for 2999.They refused to price match it.Bad experience never recommend or going back.

Date of experience: July 11, 2024

bought all of there outdoor furniture, they claim it uses a sunbrella material all of the cushions they used looks beat up when you call and ask to speak to a manager there happens to be only one manager who never happens to be in and ofcourse never calls you back. they wont refund they wont replace, customer service is extremely pool steer clear this company wont lat long

Date of experience: April 01, 2024

Bought 2 couches and loveseat. They started cracking and peeling 8 months in. Company told me they will do nothing to make it right. Do not buy from them. Horrible customer service.

Date of experience: April 12, 2024

Bought my sofa and the leg broke in just a few months. Contacted them and was told that the sofa is final sale and has no warranty. Who would expect the sofa to break in just a few months? This is definitely the worst ever sofa that I have bought. No way I would buy anything from them ever.

Date of experience: March 27, 2024

Loveseat arm collapsed after (12) months of occasional use in summer home. Abbyson will not assist, telling me the warranty expired last week. Cheap price, cheap furniture, you get what you pay for. Buyer beware!!

Date of experience: January 23, 2024

I recently purchased a leather sofa from Abbyson and I regret to say that it was not at all what I had expected. Not only was the quality and the design of the sofa far below the standards I anticipated, but my experience with the company's customer service left much to be desired.

Firstly, the sofa I received did not meet the quality and durability that one would associate with a leather product. It was a disappointment and certainly not worth the price I paid for it. The other customers mentioned the same issue and low quality on the Costco website for the same product as well.

Secondly, my concerns were further compounded by the company's customer service. When I reached out to address my dissatisfaction , I encountered a delay of 60 days before I received any response. After waiting for 60 days, a so-called expert who was entrusted by Abbyson came to assess the issue. He concluded that the sofa had a design flaw from the manufacturer's end and there was nothing he could do to rectify it.

My intention in sharing this review is not to discourage potential customers from considering Abbyson, but rather to shed light on the challenges I faced. I believe it's essential for prospective buyers to be aware of the possible issues they might encounter with the product and the company's return policy.

In light of my experience, I would advise potential customers to carefully evaluate their purchases and be aware of the company's return policies. Ensure that your expectations align with the product and the support you may receive in case of any issues.

Thank you for taking the time to read about my experience. I hope it helps others make informed decisions.

Date of experience: October 19, 2023