Assured Asset Exchange  Reviews 37

A total rip off. We took this to a qualified appraisal and this is a scam.
My daughter purchased these thinking she was getting what she paid for and a great deal.
Unfortunately , she passed after a long battle with breast cancer at a young age and we took these to a reputable Washington D.C. auction appraisal.
Buyer beware.

Date of experience: February 24, 2025

The merchandise is not authentic. I looked at the trading cards and was going to bid on a couple, but I noticed that the wording on them isn't what's being represented in the photos. Be careful not to get fake things from them and watch their PSA ratings. If it seems to be too good to be true it is!

Date of experience: May 01, 2025

I spent 28k on a Rolex submariner 18kt when i received it i put the Rolex on i had it on less than 30 minutes and the band popped off and a piece of the case link (this is the link that connects the band to the watch) a case link is one piece yet half of it fell off so it was obviously broken before shipping, I reached out to AA bids and they said the band is warrantied and i will have to pay for it. $3300 its amazing how some companies will screw you ..

Date of experience: March 13, 2025

Well well well let me tell you what happened to me. On March 5 2025 I bid on a bracelet and won for $23 so the next morning I checked my bank account and found that they charged me almost $500 and for a ring I didn't bid on. I put a dispute with my bank so hoping I get my money back. I'm never doing business with this company again or any other auction online

Date of experience: March 05, 2025

Supposedly I won a couple of auctions but I never received notification from them, they say they emailed me 3 times. I checked inbox, spam and deleted and nothing from them. They now ruined my ability to bid on all HiBid auctions and they don't care at all that I never received their emails. The amount was for $45,000.00 and they didn't make one phone call to me to see if I received email. They are extremely rude, arrogant and they don't deserve to be dealing with the public. Shame on HiBid to have such losers working with them.

Date of experience: December 06, 2024

These guys price fix. One bidder, at the last hours swept every single precious metal and jewelry lot with a spot price (or higher) bid. There is NO WAY, in a million years, that a single person is going to buy out an entire auction, unless it is the auction themselves. Anybody can see through this.

If you don't believe me, wait until the last hours of any of their auctions, go to the bids received tab, and look for the same name EVERY time. Hundreds of lots, all the same bidder. Ridiculous; never will I bid at AAE auction again and you can take the one crappy item I won and put it where you defecate.

BTW - Their name is not Assured Asset Exchange, that is a DBA. Their real info is:

Adam Hill, 245 Hwy 25 W Corbin, KY 40701, Phone: 606-528-3760, Email: adamhill99_at_gmail.com

Organization Number 1018454
Name American Jewelry & Coin Auction LLC
Name in DE American Jewelry & Coin Auction LLC
Profit or Non-Profit P - Profit
Company Type FLC - Foreign Limited Liability Company
Status A - Active
Standing G - Good
State DE
Country USA
File Date 4/19/2018 10:34:40 AM
Organization Date 3/7/2018
Authority Date 4/19/2018
Last Annual Report 8/20/2024 10:27:38 PM
Principal Office PO Box 400
Corbin, KY 40702
Registered Agent ADAM HILL
PO Box 400
Corbin, KY 40702

NEXT STEPS: State of KY Attorney General

Date of experience: January 27, 2025

I bought an ounce of gold from this website. Actually won (2) of them. Won them at at a good price. I read the terms and everything. My problem that I had with them was the cost of shipping, (2) one ounce gold bars do not weigh much. I understand there are handling plus postage. When I received the receipt, it showed $96.00 . That right $96 US dollars. I sent them a message which they replied was for Insurance cost plus shipping. Now I'm thinking shipping is about $10, maybe $15. But $80-$85 for insurance!!!! It's a bit excess!!! I sent another message for a copy of the UPS receipt (UPS shipping charge shown on my receipt) their reply was the tracking number from FedEx only!!!!! Since shipping/handling/insurance are not disclosed, I'm assuming they want to make more money in that cost and not letting customers/government know. I will not be purchasing from Assured Assets Exchange again!!!! I'll purchase from Gold dealers and probably pay a little less without HIDDEN FEES!!!!

Date of experience: December 23, 2024

I won a few items and would like to use my card instead of a wire transfer. I dont know any of you personally. I dont trust my banking information being out there like that.

Date of experience: September 20, 2024

I have been trying to get in touch with support to change my credit card on file and no one answers

Date of experience: August 20, 2024

Well I have noticed after a ring I won (shipped in timely manner) shows to be on several other auctions as well, leading me to believe that the jewelry is fake no matter what they say. I have seen so many new auctions selling the same jewelry and other items that were in my first auction. Sketchy to me. I never had an issue with shipping or payment. But I guess I'm tapping out.

Date of experience: July 20, 2024

The item listed was not clear and I asked for a refund of the cost and the customer service was extremely rude. I was expecting that the item i bid on was a handbag and not a painting print of a handbag! I would definitely be careful in doing business with this company.

Date of experience: July 16, 2024

DO NOT BID ON THEIR AUCTIONS! I recently bid on an emerald ring with an "appraised value" of $5500. I understand this is not the value of the ring, but like many others, I based by bid on the ring being somewhere in the ball park of at least half that. I paid $730 for the ring plus the outrageous premium of 21%. When I got the ring I was seriously disappointed. I took it to two local jewelry stores and was told it was worth $200 at best. When I contacted Assured Assets I was told the appraisals aren't theirs and your warned not to bid off the appraisals. I was then called a "baby trader" whatever the hell that means. These people are frauds. I've filed complaints with HiBid and the Kentucky Secretary of State, which probably won't do any good. Beware of these scam artists.

The auctioneer did tell me he would buy the ring back for $200. lol.

Date of experience: June 17, 2024

WIRE MD THEM MONEY AND COULD NIT FULFILL ORDER!!! But they continued hosting auctions selling the same exact stuff. This company is a scam.
Suppose to be fine extra fine and uncirculated condition half the stuff was way worse condition and selling it uncirculated stay away!
Company is a ripoff

Date of experience: June 05, 2024

Their so-called appraiser Premier Gem Laboratory (PGL) doesn't even exist in the BBB. When I inquired about this they said they don't know why. When I asked if they would issue a refund if the items were found to be fake, they threatened to pass my invoice off to the next. Told them to go ahead and shove it. Do your research!

Date of experience: June 21, 2024

I have had nothing but issues with this group. I have tried to play nice but the gloves are coming off.
The owe me several thousands of dollars, issue invoices and access my credit card.
I have no option but to refer the case to both the Provincial and Federal Governments.
My attorney is through the cross border trade agreements for this business now.

Date of experience: May 01, 2024

This was by far the WORST transaction of my life. The description didn’t come close to the actual watch. ANYONE buying a watch from these people beware. My watch was all different serial numbers nothing was authentic, I went to multiple places trying to sell it and they all said the same thing in different ways. “Where’d you get this thing? The dial and the bezel are all after market. They sold me a 16613 and yet it was basically just pieces put together to make it a bluesy submariner not an actual 16613 bluesy. I called for a refund and forget the fake watch they sent me that HEFFER that answers the phone was worse than the bs watch. Of course they’re from Kentucky they’re just hillbillies that try screwing over “us yanks and city folk”. Without a doubt the last answering the phones needs an attitude check. She’s just a nasty heffer. I wouldn’t buy another thing from them ever again and if it’s your first time don’t waste your time and money. I’m beyond furious and feel like I been robbed or scammed which both is true it was just by a couple of hillbillies

Date of experience: April 04, 2024

Though I've been happy with my purchases, they don't give very good descriptions of many items and their photos are often horrible. I also pay a premium on shipping for the slowest shipping possible! For those reasons, I don't think I will buy from this auction house again.

Date of experience: March 15, 2024

I have done business with this company for a few years now and everything has always been done professionally with that feeling of quality you expect when making significant purchases. Recently I found myself a little behind financially and on the hook for a large sum with Aabids. I was stressed and generally unfriendly with my words but the customer service team members there were unfazed and resolved my issue calmly which helped me tremendously.
If you’re thinking of making a purchase with this company but are understandably nervous about sending a large sum in the hopes a package will arrive with what you won …. You can be confident everything will go according to plan. You can trust this company … there are no “bots” to deal with but real people who care about their customers and want to do the right thing. Not every auction house is like that …. But these guys are the real deal.

Date of experience: January 25, 2024

Communication has been great!! My items arrive very fast

Date of experience: February 06, 2024

My bid always goes to the max. Read fine print

Date of experience: February 22, 2024