A&A Appliance Leasing,LLC Reviews 21

I had a positive experience. The online ticket system for reporting failures works fine. I had a couple of problems with the dryer during a 12-month span, and it was easy to open a ticket, technicians would come in a couple of days and fix the problem.

Date of experience: July 02, 2025

I have only been with this company for two and a half months, the first set of washers and dryers that they brought to my apartment didn't work, the washing machine sounded like it was going to come to the wall and the dryer would not heat. They came and changed them out to the ones that I have now, and now 45 days later the dryer is not heating. I called and spoke to someone this morning they said that the soonest they could get anybody out here would be Wednesday. I was sitting out on my patio having a cup of coffee, and to my surprise one of their trucks pulls up, but not for me, what makes them think that that is okay? What makes anyone think that that is okay? If you knew you had a truck coming to my exact apartment complex this morning why couldn't you just throw me a dryer on there? I don't trust him anymore and as soon as I can get out of this lease I will. I feel taking advantage of for the simple fact that I'm handicapped and that I cannot do much about this because I do not hardly ever leave my apartment. They are horrible. I feel like they just lie all the time.

Date of experience: June 16, 2025

I had rented from Warehouse appliances in Austin with a brand new washer and dryer it was $45 a month I rented from A&A in Round Rock when I moved here and they're $2 a month and this will be the third set of washer and dryers I need to have delivered because they don't work because they don't take care of them you try to call and the customer service is so rude and so unprofessional they make promises I left phone numbers for them to come out to deliver the new washer and dryer and she talks over you it's the sorriest customer service and business that I've ever rented anything from please make sure you call Warehouse appliances they are the best and for 45 $10 more you can get brand new washer and dryer and they service them and the people who deliver and the customer services 100% outstanding

Date of experience: March 31, 2025

Ordered a set, canceled the ordered before it was even delivered. Hanging on to $85.00 of my money because I canceled before the set was delivered and did not meet the rental commitment. Pretty much theft. Buyer Beware! Run around central, and will not follow up on callbacks as promised.

Date of experience: January 08, 2025

I recently had a very disappointing experience with A&A Appliance Leasing Company. After fulfilling the initial 4 to 6-month commitment, I decided to cancel my service but was hit with an $85 cancellation fee because I didn't give a 30-day notice. This fee felt incredibly unfair, especially considering the poor service throughout the lease period.

The terms and conditions were unclear upfront, and I felt blindsided by hidden fees and charges. The entire process was frustrating and left me feeling taken advantage of. Their customer service is terrible, their appliances are unreliable, and their business practices are shady.

Overall, I would not recommend A&A Appliance Leasing Company to anyone. Save yourself the headache and look elsewhere for your appliance needs.

Date of experience: July 23, 2024

I've been trying to speak to someone for 3 weeks about some documentation. No one answers the phone, and no one will text message me back or answer my online inquiry.

Date of experience: May 31, 2024

Horrible customer service! Cannot get through on the phone! Do not recommend!

Date of experience: May 20, 2024

Staff is very helpful and understanding. Products are good and have no trouble using them.

Date of experience: May 03, 2023

Helpful and came on time

Date of experience: May 01, 2023

While you delivered to my changed address with a short notice and your staff was super helpful with this… the washer and dryer I received was a little banged up and dented from previous renters, and this is what has kept me from giving a 5 star review.

Date of experience: April 28, 2023

A&A Appliance is a true lifesaver. I live on a 3rd floor apartment and they delivered my washer &dryer. The price is perfect for me as a single mom. They have outstanding customer service!! I never thought I would ever say I love doing laundry. Thank you A&A appliance!

Date of experience: April 28, 2023

Date of experience: April 24, 2023

Great customer service, responsive, knowledgeable and polite! Ease of ordering products & coordinating installation and price are all excellent as well! Highly recommend!

Date of experience: May 04, 2023

The delivery guy installed a torn dryer duct hose and used an inadequate clamp for the dryer side connection. The hose had fallen off the dryer exhaust which I noticed after my laundry room kept feeling too hot and humid. Luckily the tears were close to the end of the hose so I cut 3 inches off and installed a proper dryer hose clamp. Also, it was raining all day and the guy didn't have foot covers for walking through carpet. I asked about it and he was not concerned. Everything works now just a questionable start.

Date of experience: April 07, 2023

I recently leased a washer and dryer from AA Appliance Leasing and I couldn't be happier with the service I received. The process was easy and straightforward, and the team at AA Appliance Leasing was incredibly helpful every step of the way.

From helping me choose the right washer and dryer for my needs, to scheduling the delivery and installation, they made the whole experience hassle-free. The delivery team was prompt and professional, and they even took the time to show me how to use the appliances and answer any questions I had.

The washer and dryer themselves are top-quality and have been working flawlessly since I got them. I appreciate that AA Appliance Leasing offers flexible leasing options and competitive pricing, which makes it affordable for me to have quality appliances in my home.

Overall, I highly recommend AA Appliance Leasing to anyone in the Austin area who is in need of a reliable and affordable appliance leasing service. Their exceptional customer service and high-quality washer and dryer.

Date of experience: January 13, 2023

The delivery was prompt and the service man was courteous and efficient. The appliances look good and work well.

Date of experience: April 04, 2023

The Product is really old the washer held bleach in ti for 3 loads and ruined a lot of linens

Date of experience: April 18, 2023

This company does not answer the phone and will not cancel your services. I tried canceling two months ago, nobody would answer the phone so I left a 1-star Google review. I was called within the hour and before my problem was solved the owner asked me to change my review. I literally can't escape this company. Go with anyone else. Do not trust this company.

Date of experience: September 06, 2022

Beware this company is a SCAM!!!!! Please DON'T DO BUSINESS with A&A Appliance Leasing. The company is unprofessional and unreliable. I was initially interested in leasing a washer and dryer set with A&A because of the affordable deal and the online ease of leasing. However, it all changed once these thieves took my money online. I received no delivery confirmation from them and had to call several times to confirm a date which they pushed back without letting me know. Today was my delivery date with a delivery window from 3p-7p. After taking off from work and sitting in my apartment, at 720p I quickly realized this company was a fraud. I had to call my bank and submit a stop payment and report fraud against this company. After speaking with my bank, I then posted a review on Google about A&A. Guess what?!!! I received a call from a manager Alex who reached out because he saw the review and not because they failed to provide me the product I paid for in advance. Alex informed me his driver knocked on my door and there was no answer so he left. Keep in mind, I have been in my apartment and never heard the door nor received a call from the driver. Alex had the nerve to ask me what floor I lived on...but I thought your delivery driver came to my door (BS). And then Alex suggested maybe they didn't have my correct email address on file but that's the same email the company used to send a copy of my invoice and respond to my complaints about delivery..smh. Alex "attempted " to see if he could deliver the W&D on Saturday for me since I already took off work today. Alex confirmed he could do an exception for a Saturday delivery but didn't know the time-frame. Already knowing the company doesn't honor their word, I wasn't about to sit in my apartment all day for a delivery that may not happen again. Alex then proceeds to try to suggest for me to provide another review online but a positive one if he cancels and refund my order through billing which they typically charge a fee for . At this point, I was disgusted by the lack of professionalism or customer service. I expressed to Alex the best thing for A&A to do is to refund my money. ALEX the idiot then states you already submitted a stop payment claim to the bank and he was concerned I would get a double refund. I submitted a claim that requires an investigation and a process that isn't immediate. A reputable company would give me my money but A&A Scammers Sorry A$$ Leasing Company opted to wait on my bank to process the fraud. SO PLEASE DO NOT DO BUSINESS WITH THEM SAVE YOUR MONEY TIME AND PEACE OF MIND YOU HAVE BEEN WARNED!!!

Date of experience: October 15, 2021

Excellent company I liked very much their equipment is of high quality and their personnal is excellent with comfortable equipment and good promotions, they offer discount coupons and I have mine.

Date of experience: August 03, 2019