7th Avenue Reviews 198

TrustScore 4.5 out of 5

4.7

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Review summary

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's customer service, highlighting the team's helpfulness and exceptional support throughout the entire purchasing journey. People appreciate the quality and comfort of the couches, noting their stylish design and durability, even with kids and pets. Consumers are particularly satisfied with the delivery service, often mentioning the professionalism, efficiency, and care taken by the delivery personnel during setup. The reviewers appreciate the attention to detail, such as steaming the fabric and ensuring everything is perfectly placed. While there were some mixed opinions regarding specific orders, the overall sentiment towards the service and quality remains highly positive.

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Rated 5 out of 5 stars

The couch is premium, sturdy and extremely comfortable. We initially worked with Casey and he was very helpful in choosing our dream couch for our home. We purchased the 3 seater extra deep with the o... See more

Company replied

Rated 5 out of 5 stars

Great delivery service from Aaron and Alex! Professional, respectful, and easy to work with. Also very excited about our new couch: comfortable and stylish. 7th Avenue has been great all around from o... See more

Company replied

Rated 5 out of 5 stars

Great experience and awesome couch overall for the price. We have dogs and children, and the stain resistance has been great. It’s nice to know you can easily wash the cover to the cushions. D... See more

Company replied

Rated 3 out of 5 stars

We really like the comfort and modularity of the couch, but are disappointed by the fabric. Ordered the performance white because we have 2 dogs and 3 young kids in the house. Had the couch for less t... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Maker
  3. Furniture Manufacturer
  4. Living Room Furniture Store
  5. Sofa Store

Written by the company

7th Avenue (https://7thavenue.co) is a digitally-native furniture brand offering products that marry luxury design with functional day-to-day features. Our main product is a modular sofa collection we call “The World’s Greatest Modular Sofa” that includes features such as endless modularity, water-repellent and stain-resistant fabrics, removable and machine-washable covers, adjustable back cushion firmness, microplastics-free fabrics, and many more. All products are sustainably-built, free from harmful chemicals, and designed to last 10 years or more. Try out the modular sofas in person at our appointment-only showrooms located in Los Angeles, Orange County, San Francisco, Las Vegas, and Houston. During your showroom appointment, you'll be able to try out our modular sofa, get a product demo on all its functional features, and explore all of your fabric options.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

198 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

The couch is premium

The couch is premium, sturdy and extremely comfortable. We initially worked with Casey and he was very helpful in choosing our dream couch for our home. We purchased the 3 seater extra deep with the oatmeal beige covers and we are in love with it all. The white glove service was a huge cherry on top. The workers were clean, efficient and a life saver from having to set up the couch ourselves and having to remove the boxes and trash. 10/10 recommend 7th avenue and the white glove service. You won’t regret it!

Date of experience: June 23, 2025

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Reply from 7th Avenue

Thank you so much for the amazing review! Our Local white glove service is the best in the business. Their attention to detail, product knowledge, and the ability to ensure your configuration works perfectly allows us to stand out as a leader in the industry! We are so happy you are loving your Oatmeal Beige couch!

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Rated 5 out of 5 stars

Excellent serviceThe delivery and white glove assembly…

The delivery and white glove assembly were excellent. There had been a misunderstanding regarding the format (deep seat vs. classic) and 7th Avenue replaced the relevant components within a few days without any complications. All around excellent service!

Date of experience: June 11, 2025

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Reply from 7th Avenue

Thanks so much for the review! Our local white glove team will always ensure that you have the perfect configuration for your space. If there are any discrepancies we will make sure to rectify immediately! So glad that you are enjoying your sofa!

Rated 5 out of 5 stars

Great delivery service!

Great delivery service from Aaron and Alex! Professional, respectful, and easy to work with. Also very excited about our new couch: comfortable and stylish. 7th Avenue has been great all around from ordering to delivery!

Date of experience: June 05, 2025

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Reply from 7th Avenue

Thank you so much for your review! Our local white glove team is the best! They will always ensure that your configuration is perfect and that you have everything you need to enjoy your sofa!

Rated 5 out of 5 stars

I had an excellent experience from…

I had an excellent experience from start to finish. The quality, comfort, and design exceeded my expectations. Delivery was smooth, and the customer service was outstanding. Highly recommend!”

Date of experience: May 29, 2025

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Reply from 7th Avenue

Thank you for the amazing review! Our local white glove delivery team is outstanding. They will ensure your delivery goes perfectly, and that your configuration works for your space!

Rated 5 out of 5 stars

Great experience and awesome couch…

Great experience and awesome couch overall for the price. We have dogs and children, and the stain resistance has been great. It’s nice to know you can easily wash the cover to the cushions.

Delivery was a breeze. The delivery guys showed up on time, put together the couch quickly and were very helpful.

We bought the couch through the showroom in Newport Beach,

Date of experience: May 28, 2025

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Reply from 7th Avenue

Thanks for the great review. The best part of our sofa is that it is modular, making it easy to wash covers! So glad that your dogs and children are enjoying the white velvet! It's a great choice for a family home.

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Rated 5 out of 5 stars

Aaron and Alex were awesome

Aaron and Alex were awesome! So professional and helpful. Couldn’t have done a better job!

Date of experience: May 29, 2025

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Reply from 7th Avenue

Thanks for the great review! We are so glad you are enjoying your new Oatmeal Beige Chenille Sectional. Our local delivery team is top notch, and do an amazing job!

Rated 5 out of 5 stars

Delivery was right on time even…

Delivery was right on time even slightly early. The guys were great and the assembly went perfect. 5 Stars all the way around.

Date of experience: May 28, 2025

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Reply from 7th Avenue

Thanks so much for your amazing review. Our local white glove team is the best and always provides stellar service.

Rated 5 out of 5 stars

I'm thrilled with my new sectional from…

I'm thrilled with my new sectional from 7th Avenue! It looks just as I imagined. A huge thank you to Camilo and Homar for assembling everything so nicely.

Date of experience: May 27, 2025

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Reply from 7th Avenue

Thank you so much for the amazing review! Camilo and Homar are part of our Local White Local Delivery Team and provide exceptional service! They will ensure your sofa is assembled to perfection and that it looks just spectacular on your home!

Rated 5 out of 5 stars

I love this company and couch

I love this company and couch! Seriously phenomenal customer service. I had bought one config. Didn’t quite land right. Worked with my sales contact and we ordered an additional piece. It made it PERFECT. It’s comfortable, stands up to my 2 large dogs and 5 year old son. And is so comfortable. The first white glove delivery team was exceptional. The second team not so much. They were late for delivery and they didn’t provide the same service the first team did (like steaming the fabric so there were no wrinkles). You can tell the difference between the original pieces and the second delivery. Nevertheless, my experience thus far with everyone from the company has been amazing. And the couch itself is incredible!

Date of experience: May 20, 2025

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Reply from 7th Avenue

Thank you so much for the review. Our sales team makes it very easy to change your configuration so that you have the perfect one for your home! We can always send another delivery team for any add on's or fabric changes. We want your sofa to be perfect!

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Rated 5 out of 5 stars

I was spectacle about the lifetime…

I was spectacle about the lifetime warranty, but 7th Avenue did not disappoint. They replaced the whole 5 modular seat since it had a hardware defect. Customer service was fast and reliable!

Date of experience: May 19, 2025

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Reply from 7th Avenue

Thanks for the great review! We stand by our product and have a fantastic support team available to help with any issues that may arise! They are quick, knowledgeable, and can help replace any item needed! You can always reach us at support@7thavenue.co; we are here to help!

Rated 5 out of 5 stars

Great customer service from the team

Great customer service from the team. I had my material swapped to a darker color from the original purchase. Everything they promised us when we purchased the team delivered on!!! Thank you Camilio and Homar for putting together our new couch. It looks great!!!

Date of experience: May 15, 2025

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Reply from 7th Avenue

Thank you for the great review! Our local white glove delivery is a fantastic service! Camilo and Homar will ensure that your configuration and fabric are precisely what you expected! The 30-day fabric exchange is a great policy to ensure the fabric color works perfectly for your lifestyle and home! So glad the new color looks great!

Rated 5 out of 5 stars

Stunning experience, from start to finish.

This is our dream couch. My soulmate spent a long time researching different companies before he booked us an appt at the LA showroom. From moment one, Casiah blew our socks off. This was the best purchasing experience we have ever had. The degree of care, devotion and awareness of our unique needs-- was extraordinary. Casiah could lead a nation, but 7th Ave is lucky to have her. And she patiently helped us find our most perfect set up for our new home.

Cut to Kevin who was a delight in scheduling and accommodating delivery; also wondrous.

However, the superlative final flourish award, goes to Gabe and Jose, who delivered our gorgeous beauty and assembled her with the care of an ancient clockmaker. These guys were radiant in their excellence and leadership.

We love our new couch so much that we cried when we first sat on it-- tears of joy. And our rescue dog who has lived through hell and violence, literally smiles when she falls asleep on it. It is absolutely perfect for us. Sumptuous, practical and timeless. Bravo 7th Ave. Highly recommend.

Date of experience: May 09, 2025

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Reply from 7th Avenue

Thanks for the fantastic review. Everyone at 7th Avenue, from our Sales Consultants to our fulfillment team, local operations, and our White Glove Service, is prepared to deliver a 5-star experience. We understand that a sofa is a huge investment and the centerpiece of your home. We want to ensure that everyone is pleased and can easily fall asleep on this dream couch. We love to hear that our furry friends are enjoying the sofa too! We are so glad your rescue feels safe and secure on their 7th Avenue sofa!

Rated 5 out of 5 stars

Had a great experience buying a new…

Had a great experience buying a new sofa for our house. Very comfortable and easy transaction. White glove delivery and setup was awesome.

Date of experience: May 10, 2025

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Reply from 7th Avenue

Thanks for the great review, Darrin. Our local white glove team are experts at assembling the perfect configuration for your space. We hope you love your new five-seat corner lounger in our new Chenille.

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Rated 5 out of 5 stars

Truly a great furniture product and…

Truly a great furniture product and white glove delivery! We look forward to years of enjoying our modular sofa with family friendly washable fabrics!

Date of experience: April 09, 2025

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Reply from 7th Avenue

Thanks for the great review! Our Local White Glove is the best service with our in house 7th avenue team! They know the product, and will make sure you have the perfect configuration set up in your space!

Rated 5 out of 5 stars

We just bought our first 7h avenue…

We just bought our first 7h avenue couch and had it delivered yesterday. Ian and Gabe delivered it and set the whole thing up in under an hour. They did an amazing job and even steamed the cushions so that it looked perfect.

Date of experience: April 02, 2025

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Reply from 7th Avenue

Thank you so much for the fantastic review! Our White Glove Local Delivery team is a great way to have your sofa assembled, steamed, and placed perfectly in your space. The team is quick, knowledgable, and knows the product!

Rated 5 out of 5 stars

Camilo and Jose installed my sofa

Camilo and Jose installed my sofa. They are professional and supper fast. They make the delivery smoothly. Thank you !

Date of experience: April 02, 2025

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Reply from 7th Avenue

Thanks for the great review! Our Local White Glove Delivery team is the best! They care about the product and will make sure your delivery goes perfectly!

Rated 5 out of 5 stars

Great delivery and super fast set up

Great delivery and super fast set up! Great couch!

Date of experience: April 01, 2025

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Reply from 7th Avenue

Thank you for your review. We are so glad that the delivery went great and the set up was smooth. Glad you are enjoying the couch!

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Rated 5 out of 5 stars

5 Stars aren’t enough to describe my experience

I had the best experience with this 7th Avenue—hands down! From start to finish, their service was exceptional. Every team member I interacted with went above and beyond, providing a level of customer service that is truly unmatched.

And the sofa? Absolutely amazing! It’s unbelievably comfortable—once I sit down, I never want to get up. It could easily become my new bed! If you’re looking for high-quality furniture and a top-notch experience, I highly recommend them.

Date of experience: March 21, 2025

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Reply from 7th Avenue

Thank you for the amazing review! So glad that you had a great virtual appointment! Our design consultants are great at helping you design the perfect configuration for your space and our support team is here to help with all your post delivery needs! We are so happy you are loving your sofa!!

Rated 5 out of 5 stars

We had some challenges with the…

We had some challenges with the delivery schedule and FedEx mishandling a few packages. However, 7th Ave did everything they could to coordinate and make the situation right. The communication is 10/10, far better than I ever would have expected from a retailer. I'll absolutely shop from again and recommend their product to friends and family. The couch is great, look forward to breaking it in. Thanks!

Date of experience: March 07, 2025

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Reply from 7th Avenue

Thanks for the great review! Our support team is readily available to be able to help with any challenge that may arise during the delivery process. Our goal is to help and provide solutions so you can enjoy your sofa! Have fun relaxing on your new 7th avenue couch!

Rated 5 out of 5 stars

Awesome service!

Camilo and Homar were incredibly professional and efficient! They handled carrying all the heavy boxes to my second floor apartment super well and were very tidy and thoughtful when assembling the couch. They washed their hands thoughtfully before putting the covers on the couch so everything was super clean and looks great! I was so shocked at how smoothly everything went. They arrived right on time in the delivery window and had the couch set up just how I wanted. Would 100% recommend to any friends or family.

Date of experience: February 25, 2025

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Reply from 7th Avenue

Thank you so much for the great review! Our local delivery process is a breeze! The team is exceptional and they will ensure your configuration looks great in your home!

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