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Optima provides an online portal where you can log in and track or follow up on your enquiries. While you can call them, the receptionist usually isn’t able to provide detailed information and will... See more
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Used Optima legal for our remortgage. Very thorough and professional service. Easy access to documents and tracking method via online portal. I don't think it could get any easier than this. The agent... See more
Possibly the worst and most useless solicitors firm I have ever encountered. I had a simple job of a transfer of equity and new mortgage offer to be submitted through Optima legal. They continually se... See more
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I couldn’t believe how easy the remortgage process was from start to finish. The team handled everything so efficiently that I barely had to do anything myself. They were incredibly helpful and in... See more
Company details
About Optima Legal
Written by the company
Optima Legal
We are a specialist property law firm. For 30 years, we’ve worked in partnership with the UK’s financial services sector, enabling them to support over 4 million customers through a comprehensive range of legal services including remortgage services and later life lending.
Contact info
Hepworth House, Claypit Lane, LS2 8AE, Leeds, United Kingdom
- info@optimalegal.co.uk
- 360.optimalegal.co.uk
Invited
Assigned Optima through bank
Assigned Optima through bank, a little clunky signing up/starting process, but otherwise they were quick efficient and the online mortgage tracking and action wheel was great.
Date of experience: July 05, 2025
Invited
Absolutely seamless experience with Optima…
Absolutely seamless experience with Optima! Great communication throughout the process of getting our small mortgage sorted and a fab, easy to navigate online app. Very efficient, from initial application it was less than 3 weeks to completion and funds in our bank!
Very highly recommended!!
Date of experience: July 04, 2025
Very poor service…
They are terrible really poor service take days to respond to messages you cannot speak to anyone and when I did they told me to send them a message which took them five days to answer. In the end terminated my application as I lost the will to live. Be warned they are incredible frustrating.
Date of experience: June 27, 2025
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Great Service
We just remortgaged as our fixed rate came to an end. Optima were allocated to our case by the new mortgage company. We were kept informed at every step of the way on the portal. Great service and highly recommended.
Date of experience: July 04, 2025
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Staff very knowledgeable and helpful
Date of experience: July 03, 2025
Probably ok if everything goes…
Probably ok if everything goes smoothly, impossible to contact anyone or speak to anyone when it doesn't.
No response on the portal, the telephone number goes through to someone who doesn't even have access to my case! I'm not sure what the point of having someone in that position is, I felt bad for the lady.
This is a plea for help, I would be grateful if anyone at Optima Legal can help. Lloyds has already wasted a month getting to this point and we really need to complete soon.
I just spoke to a customer service agent for Optima Legal on 0344 571 3838 just now (1230 on Friday 4th July) to register a formal complaint. She couldn't give me a reference number, didn't have access to my case so I just wanted to have a written record of my formal complaint.
Reason for complaint - Poor customer service, lack of communication, no response through the portal and no way to speak to anyone about the case
Resolution required - The mortgage deed on the portal currently has the address in the wrong format. Lloyds has corrected it from their end and issued the mortgage offer with the correctly formatted address. Kindly reissue the mortgage deed with the address as per the mortgage offer so we can print it, sign it, witness it and get it sent to Optima Legal asap.
Date of experience: July 04, 2025
Possibly the worst and most useless…
Possibly the worst and most useless solicitors firm I have ever encountered. I had a simple job of a transfer of equity and new mortgage offer to be submitted through Optima legal. They continually sent the wrong documents which caused delays. The legal advisors didn't understand why the documents kept getting bounced. My mortgage offer then overran even though all other parties and solicitors were waiting to complete. 6 months later, Optima still cannot organise a simple tr1 transfer and mortgage offer. Dreadful, dreadful service. Avoid at all costs.
Date of experience: July 04, 2025
Invited
Amazing company
Amazing, efficient, hassle free service, quick and easy. Would highly recommend and use their services again and again 💯
Date of experience: July 04, 2025
Invited
Smooth experience
Always felt in the loop, emails replied to within a few days. Very efficient and all details of the remortgage and whole process felt easy. Exactly what I wanted happened.
Date of experience: July 04, 2025
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I recently completed a remortgage…
I recently completed a remortgage through Optima Legal, and I’m very pleased with the overall experience. The process was smooth and well-organized from start to finish. I appreciated the regular updates and clear communication at each stage, which helped to keep things on track and gave me peace of mind.
The online portal was user-friendly and made it easy to track progress. Any queries I had were responded to promptly and professionally. The team demonstrated both efficiency and attention to detail, which made what can often be a stressful process feel straightforward.
Thank you to the team at Optima Legal for a seamless remortgage experience I’d be happy to recommend your services to others.
Date of experience: July 01, 2025
Invited
Quick and efficient
Quick and efficient, all technology works and just hassle free. Best and most modern legal firm I’ve used
Date of experience: July 03, 2025
Invited
Professional at all times
Professional at all times, courtesy call with update, trouble free and a easy online process.
Date of experience: July 02, 2025
Invited
Transparent efficient service
Transparent efficient service. Our queries by email were dealt with effectively and, when we called up in person, our call was answered promptly and our queries fully resolved with someone who plainly had good experience of the process.
Date of experience: July 01, 2025
Invited
Excellent
Very informative, kept me updated. Very speedy and efficient.
Date of experience: July 03, 2025
Horrendous customer service experience :(
Positive reviews look extremely vague...
Remortgage to a new bank, bank told me " you are one of the last few customers unfortunate enough to be using Optima.."
And sure enough! -
Literally the worst service I have ever experienced.
Telephone -
Everytime you call through, you painstakingly tell the robot your details, 9/10 doesn't work, go through to phone operator, go back on hold, 3/4times hung up on with no answer even after 20+minutes of being on hold.
When you finally get through to someone, they cannot offer any updates, cannot communicate with the solicitor, and tell you to use the portal... why bother paying for customer service phone line?? what do they actually provide? Best case scenerio they message the solicitor on your behalf.
Portal -
Every single time I login in from my phone I need to do the OTP process.. which when I don't have signal doesn't work. When I do get in, email notifications don't align to notifications
The message service doesn't allow for a message chain, or reference to previous mails
2/3 messages don't go answered, and answers that I do get take on average 2 working days, prime example, questions about completion (1st July) were answered 3rd July...
Service -
When changing my mortgage offer, they sent me several emails saying they haven't recieved the offer, the bank actually BCCed me in so I already knew they had it, and simply did not process it.
Ok they got me there in the end, but I have never been so frustrated and untrusting of a solicitor.
Finally £45 for a bank transfer Vs a free cheque is an absolute joke.
Over all diabolical service.
Advice: Provide a dedicated solicitor with name and email, allow 1 hour per day for the solicitor to respond to all client queries. Train your customer service staff to understand the process, have a direct chat with the solicitor, or even better a phone number for the solicitor... or bin your customer service and number completely.
Date of experience: July 01, 2025
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Recommended
Easy to use portal and efficient communications keeping me informed throughout the process.
Date of experience: July 02, 2025
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