25home Furniture Reviews 561

Buyers beware of doing business with company's that don't have the means of verbal communication. Email and text is the only opportunity reach someone and the communication is horrible. I cancelled my order because I'm a VET and have been deployed and still NO refund! I was asked to remove my first post in reference to my refund, but 25homes customer service is horrible and the post will remain until my situation is rectified. Order#13122

Date of experience: July 07, 2025

Most if not all of the items they sell are bought from amazon and marked up 3-5X the price. Their customer service is very spotty and their return policy is very strict.

Date of experience: June 10, 2025

Monica Green is an exemplary customer service representative who was patient with me and addressed every question. The couch is beautiful exactly as advertised, and sooo comfortable.

Date of experience: June 17, 2025

The product we ordered is exactly what we wanted and seems to be of great quality. We are very happy with this purchase. The only downside is the time it takes to receive. We ordered a different color set of couch covers and it took about 3 months to receive the order.

Date of experience: April 27, 2025

This couch is perfect! The quality of the leather and the stitching are great. I have 2 large dogs and have not seen any evidence of their nails on the leather. The service has also been outstanding. My delivery was incorrect (ordered white glove and got the threshold delivery) but they have agreed to make it right. By the way--assembly was not bad! I would definitely order from this company again

Date of experience: April 14, 2025

This is my second purchase and I am extremely pleased with my new Lunna modular couch! Pictures to come later as we are still putting it together!

Without question I have to say that I am impressed with their furniture, but what is also excellent is their customer service!

If I have any questions or concerns they are quick to respond. It may not be right away, and that may be due to our different time zones. But they do respond!

The other thing is I don't find anyone else with my furniture! 🤗

Date of experience: June 26, 2025

Fast shipping and delivery. Easy to put together sofa just open the cardboard boxes and it’s ready to go! Nothing to put together. Super comfortable.

Date of experience: April 27, 2025

The product was incredibly well made, easy to put together and high quality

Date of experience: April 25, 2025

Thank you for the fantastic sofa! It arrived exactly as confirmed by phone, right within the promised timeframe. The delivery service was incredibly quick and efficient. Most importantly, the sofa itself is absolutely beautiful and perfectly complements my living space. I'm truly delighted with the entire experience, from the smooth communication to the excellent product. Highly recommend!

Date of experience: June 20, 2025

I had a very good experience with 25Home. Their customer service team was quick to respond, helpful, and understanding. They offered great support and a very fair solution for my order. The quality of their products is impressive, and I really appreciate their commitment to making sure customers are satisfied. Highly recommend 25Home!

Date of experience: June 18, 2025

I have never posted an online review, but want to share this experience in case it can be helpful to others. I purchased a sofa and then cancelled the order approximately a week later, as I realized it wasn't the right choice for me. When I did the initial purchase, Sunny was very responsive, almost strangely so with the texts and all, but then it was very quiet when I asked for a refund. I was connected to Joanna who was to assist, but first she asked why I wanted to cancel. After giving her that response, she responded the next day by offering me different options for other sofas. I asked to please proceed with the refund. Then, several days later, she offered different swatches, attached photos and videos of happy customers to encourage me to still purchase a sofa from them. I thanked her, but made it very clear that I wanted my refund, or I'd need to dispute the charge. Two days later, I haven't heard back from anyone and I've had to dispute the charge. This has taken a week and it's still not resolved, wasting a ridiculous amount of time and energy. Easy to order, extremely difficult to cancel and get refund.

Date of experience: June 13, 2025

We had looked for three years for the perfect color and style of sofa. Was nervous to order over internet without seeing the color first. Color is exactly as expected, sofa is soft and comfortable. I am very pleased with my purchase and would not hesitate to order from this company again.

Date of experience: March 01, 2025

I love the sectional. I’ve had it for more than a year and when I reached out with a minor issue, the company responded immediately and took care of it. Excellent customer service!

Date of experience: June 09, 2025

My furniture is still being made but the customer service so far has been A1! Will be recommending to my friends.

Date of experience: June 07, 2025

I give 4 stars only because one of our cushions arrived with a faulty zipper and due to them no longer having the color in stock anymore despite just having it delivered, it could not be replaced. However, I still can say ultimately, it was a positive experience. their customer service were always kind and respectful in their emails and did not stop until they found a solution to make it right. They went above and beyond and you don't find that often these days. thank you!

Date of experience: June 07, 2025

Customer service was very responsive and helpful. Ordering and shipment went smoothly. The chair purchased was as described. I was very pleased with the service provided by this company.

Date of experience: May 01, 2025

I don't normally write reviews. mostly about bad things but today was the exception. Sunny at 25home was so incredible I and my wife are just giddy with delight. Abouve and beyond the call of duty Sunny made my day and my wife too. Costumer service, thy name is Sunny. I am so pleased with our purchase!!! Thankyou for restoring my faith in human nature. It is alive and well in sunny at 25home furniture

Date of experience: June 02, 2025

I have been extremely happy with the 25home customer service team. I ordered the Nappa Leather Upholstered Bed Beige / King size and was anxious about ordering from a company I knew nothing about. While the delivery company was not optimal (they told me they were delivering when they were only six minutes out with no advance notice earlier in the day to ensure I'd be home) and they didn't know how to assemble the bed - my husband had to step in to instruct and supervise - the follow up with 25home was very satisfactory. My emails and concerns were answered within 24 hours by courteous, knowledgeable, and professional representatives. And I love my bed!

Date of experience: May 15, 2025

I was very skeptical to order from here but they had the exact couch I wanted so I took the chance. The shipping did take about 6 weeks, but anytime I reached out to customer service they were extremely responsive. I’ve had the couch for almost a year and still love it. It’s so comfy and looks exactly like the photos. Only complaint is I wish it came with back cushions so we messaged customer service and they said they could make us back cushions for the couch (for a hefty price) but they’ve been so helpful.

Date of experience: June 04, 2024

Tomas was very patient in my requests for assistance on both the free item replacement and my mistake in not entering properly the discount code MEMDAY with my order. He was very professional and resolute in solving the problems promptly and with good humor which is so important in customer service.

Date of experience: May 15, 2025