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24lenses Reviews 10

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TrustScore 4 out of 5

4.1

Contact Lenses Supplier
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Company details

  1. Contact Lenses Supplier
  2. Glasses Store
  3. Sunglasses Store

Written by the company

24LENSES offers one of the largest ranges of beauty and fashion colored contact lenses in the world, including several brands and series. We pride ourselves on being approved for high quality and allowing you to find everything you need to complete the look you dream of.

Contact info

4.1

Great

TrustScore 4 out of 5

10 reviews

5-star
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1-star
How this company uses Trustpilot
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Rated 5 out of 5 stars
Verified

A wonderful service

A wonderful service. I placed my lenses order and in 2 days i received them with DHL at my home. They have all payment method available which helped me paying by Apple Pay. The lenses are amazing too.
Thank you 24lenses

Date of experience: August 16, 2023

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Rated 5 out of 5 stars
Verified

Legitimate, secure

I bought Iconic contact lenses, the transaction was safe, I had to pay approx 3 usd to the courrier company. The box arrived in the box, secure and top condition. Exactly the colour and power I ordered. Would buy again

Date of experience: September 15, 2022

Rated 1 out of 5 stars
Verified

If I could give 0 stars I would

If I could give 0 stars I would. Placed an order for 2 pairs of lenses and received fairly quickly and packaging was great. The problem started when I inspected lenses and tried them on, the first pair was fine but the second was not, I cleaned several times but the lenses felt like I had tiny rocks so I was not able to wear them. I sent an email to customer service and didn't get a response so I sent a second email and no response. I opened a case with PayPal and now the company responds but is rude and telling me its impossible for their lenses to be defecated and blah, blah, blah. Order at your own risk because this company is sketchy. I will not be returning ever. Buyers BEWARE!!!!

Date of experience: July 15, 2022

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Reply from 24lenses

We first would like to thank you for your review.

We replied to the clients case in less than 30min after he opened his cas and we gladly offered to exchange his lenses after he returns the defective lenses back to us. But he refused to return them and wanted a new pair without returning the pair he states are defective.

Why would one not want to return the defective lenses for a free exchange? Only if they were never defective and just wants an extra pair of the lenses for free.

And if we were sketchy as you are stating, we will not be sending out automated review invites to our buyers after their purchases asking them for both negative and positive reviews.

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