24hrdoc Reviews 10,195

TrustScore 4 out of 5

4.1

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Review summary

Reviewers had a great experience with this company. Customers appreciate the speed and convenience of the service, especially when needing immediate help for issues like tooth pain or infections. Many found the process easy to navigate, from filling out the application to getting their prescriptions ready at the pharmacy. People also highlight the affordability of the service, considering it a valuable alternative to emergency room visits or waiting for regular doctor appointments. However, some consumers reported issues with customer support responsiveness and delays in prescription processing, even when paying for expedited service. A few reviewers expressed frustration with the lack of contact from customer support and instances where the prescribed medication did not meet their needs or expectations. Some users also encountered problems with payment processing and difficulties in obtaining refunds.

Based on reviews, created with AI

See what reviewers are saying

Rated 5 out of 5 stars
Verified

I was a little skeptical because I didn't know this company but I have to work all week and wasn't feeling well so I hoped for the best. I created an account, filled out the info and within 3 hours,... See more

Rated 5 out of 5 stars
Verified

Worked out great, saved me a trip to the emergency room since I didn't think it was a good idea to wait until Monday to hope for a doctor's appointment. As advertised I just had to answer some questio... See more

Company replied

Rated 3 out of 5 stars
Verified

I have used this company, 24hrdoc, before and have been really happy with them. This time, however, I was having problems with the credit card payment page. I tried to use customer support, and they w... See more

Company replied

Rated 5 out of 5 stars
Verified

I am very pleased with 24hrdoc. The consultation took maybe five minutes to answer some basic questions then pay the very reasonable price of $39.99. Two hours later my prescriptions were ready to be... See more

Company replied


Company details

  1. #25 of 27 best companies in Medical Clinic
  2. #8 of 10 best companies in Dental Clinic
  3. #1 of 1 best companies in STD Clinic

Written by the company

24hrDOC is the premier telehealth company. With 24hrDOC, there is no need to wait for long periods to see a doctor. We pride ourselves in offering the highest level of healthcare for patients and their families. 24hrDOC is dedicated and focused on you, your physical and mental health, and your well-being through top-notch and convenient medical services! Benefit from affordable online doctor visits through our secure and dependable telehealth services.


Contact info

4.1

Great

TrustScore 4 out of 5

10K reviews

5-star
4-star
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1-star

Replied to 69% of negative reviews

Typically replies within 2 weeks


Rated 5 out of 5 stars
Verified

Easy to use

Easy to use. Fast and affordable. Way better than sitting in a waiting room until Doctors can fit you in

Date of experience: July 08, 2025

Rated 1 out of 5 stars
Verified

I paid for ur services for help with…

I paid for ur services for help with getting antibiotics for a tooth infection but can't even pick up the prescription because of some missing information from you guys that ive contacted multiple times about to try getting resolved an am just ignored i understand the prescription it self is a different cost but i don't understand what i even paid for when you guys did nothing ive asked for a refund because im to the point of not wanting to deal with it anymore but again ignored i find it very unprofessional and messed up because of somwthing you guys didnt do right i couldn't pick up the prescription intell you guys fixed it which is still not fixed

Date of experience: July 03, 2025

Rated 5 out of 5 stars
Verified

Dental issue

Came down with dental issue, i messaged & sent pics & had a antibiotic prescription sent to my pharmacy within just a couple hours. Beyond thankful!

Date of experience: July 02, 2025

Rated 1 out of 5 stars
Verified

Horrible experience.

I paid for expedited service and never received a communication about my health concerns. I tried twice to chat to get assistance and the wait was over 600 minutes. I ended up having to wait another 16 hours, in pain, before I could see another doctor at Plush, a telehealth app.

Date of experience: July 05, 2025

Rated 5 out of 5 stars
Verified

I was a little skeptical…

I was a little skeptical because I didn't know this company but I have to work all week and wasn't feeling well so I hoped for the best. I created an account, filled out the info and within 3 hours, got an antibiotic sent to my pharmacy. This process couldn't have been any easier! Thank you for existing!!!

Date of experience: July 07, 2025

Rated 1 out of 5 stars
Verified

I did a visit at 4:30am July 7th and…

I did a visit at 4:30am July 7th and I’m still waiting for the correct prescription. All I got was a prescription for ibuprofen. When I chatted I was told that the doctor had to update the prescription as I was supposed to get an antibiotic also. It’s now 1:00 and I have nothing

Date of experience: July 07, 2025

Rated 5 out of 5 stars
Verified

Very fast and helpful.

Date of experience: July 07, 2025

24hrdoc logo

Reply from 24hrdoc

Hi there,
Thank you so much! We’re happy to hear you had a fast and helpful experience. We're always here when you need quick, reliable care!

Kind regards,
24hrdoc Team

Rated 5 out of 5 stars
Verified

Everything was great!

Date of experience: July 02, 2025

24hrdoc logo

Reply from 24hrdoc

Hi there,
Thank you so much! We're thrilled to hear everything went great with your experience. We're here anytime you need us!

Kind regards,
24hrdoc Team

Rated 1 out of 5 stars
Verified

I was asked if I needbmy medicine…

I was asked if I needbmy medicine immediately or would I wait 5 to 7 hours. I never even received my prescription. I reached out to the live chat tonfollow up and I was .. 600+ in line. My expected wait time was over 3,000 minutes! That is ridiculous and still have not received my prescription. I ended up going to a doctor to get it handled and spent money in should have had to!! Horrible experience all the way around

Date of experience: July 02, 2025

24hrdoc logo

Reply from 24hrdoc

Hi there,
We’re truly sorry for the experience you had. This is far from the level of care and responsiveness we aim to provide, and we completely understand your frustration—especially when dealing with urgent medical needs. Please reach out to us directly, with your order details so we can fully investigate and make this right, including processing a refund if applicable. Your feedback is extremely important, and we’re actively working to improve support wait times.

Kind regards,
24hrdoc Team

Rated 5 out of 5 stars
Verified

Amazing service quick.

Amazing service quick.. and easy

Date of experience: July 01, 2025

24hrdoc logo

Reply from 24hrdoc

Hi there,
Thank you so much! We’re thrilled to hear you found the service quick and easy. We’re here anytime you need fast, reliable care!

Kind regards,
24hrdoc Team

Rated 5 out of 5 stars
Verified

Wow my Attorney friend g…

Wow my Attorney friend give me the Website and In under 3 hours my, script was ready for pickup, I really like this expedited process, and keeping me In the loop of current status thanks for ya help ...

Date of experience: July 06, 2025

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